SOCAP International

New England Chapter Kickoff Meeting

February 11, 2016

How Do You Measure Customer Service?

Join us for a great discussion on how measuring customer satisfaction can improve your brand. Meaningful measurements are becoming a core consideration for training the Brand Representative of the Future. Customers and Partners will debate in a panel forum the most effective ways to put Customer Service Scoring to use in your organizations.

Jeremy Pease – Vice President of Customer Operations at will lead a lively discussion on how measuring customer service can improve your Brand.

Becky Levy from WGBH will also lead a discussion on how key measurements and training can improve your customer service teams.

Thursday, February 11, 2016
11:45 am - 3:00 pm

Microsoft Technology Center
255 Main Street
Cambridge, MA 02142

COST (Lunch Included)
$35   Members
$50   Non-Members