Building the Foundations to Become Me2B Leaders and Deliver Great Customer Experiences
Keynote Speaker - Bill Price
SOCAP's NY Metro and Greater Philadelphia Chapters are pleased to present Bill Price, the best-selling author of “The Best Service Is No Service,” a game-changing book that presents an innovative approach to measuring customer service. In his latest book, “Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand,” he challenges managers to think about the shift in the balance of power, where the customer is in control.
During this chapter event, Bill will show attendees a new business model in which customers direct the business relationship - a world of "Me2B" in which the customer, not the business, dictates the terms of engagement. Bill will define a critical hierarchy of seven customer needs your company can meet for business success.
This program includes an interactive workshop where you’ll learn the basics of building the foundation of what Bill Price calls the next frontier in customer service – “Me2B Success.”
Thursday, September 10, 2015
10:30 a.m. - 4:00 pm
Includes catered lunch and Networking Social (includes 1 complimentary drink)
DoubleTree by Hilton Hotel Princeton
4355 US Route 1
Princeton, NJ 08540
$75 - Members
$95 - Non-Members