SOCAP International

Webinar: 3 Strategies for Improving Your Customer Experience

September 01, 2015

A solid understanding of your customer and their journey with your organization must be the foundation of your Customer Experience strategy. So, do you REALLY know your customer? In this session, we will share the tools you need to successfully map your customer journeys, and explore how this valuable information can be used to identify and address pain points for your customers and employees; leading to delighted customers, more engaged employees, and improved bottom line.  A real-life case study will be analyzed and discussed to exemplify this important component of the customer experience.  

  • NorthernTool_logoChris Erath
    Sr. Director, Customer Contact Centers
    Northern Tool and Equipment, Inc.

  • Bob Azman
    Chief Experience Officer
    Avtex Solutions, LLCAvtex-Master-Logo (2)

Registration Rates:

  • Corporate Members (Silver, Gold, Platinum, Business Partner): Free

  • Regular Individual Members: $50.00

  • Non-Members: $99.00

Click here to register now!