Join us in welcoming speakers Therese Fauerbach and Ted Janusz. Therese will inspire us with insights about the Omni Channel experience and Ted will discuss how to keep customers.
Immediately following the presentation and lunch, attendees will walk across the street to the historic Wrigley Field to watch the Chicago Cubs play the Philadelphia Phillies. The event is sure to be a Home Run!
The Omni Channel Experience
Each customer service channel has its purpose. The nature of your business, the customer’s preferences and the complexity of the issue all intersect to determine which method of communication is used.
About Our Speaker
- Therese Fauerbach, CEO Northridge Group
Therese is a highly regarded business leader and entrepreneur with an extensive track record in international management and consulting. As Chief Executive Officer of Northridge, Therese leads a consulting services organization committed to providing real-world, cost effective and executable solutions that drive profitability. Through deep understanding of analytics and honest discussion, Therese creates simplified and attainable business solutions for organizations with complex operational problems.
To Keep Me as Your Customer, Just Make It Be All About ME!
In this fun, fast-paced (NOT a lecture) session, you will learn (and laugh): About Our Speaker
• How to deal with customers who are both like you, and unlike you
• The Disney way of dealing with upset . . . guests
• Why businesses lose customers . . . and what you can do about it
• Tune in to all of your customers' favorite radio station
• The one form of marketing that works . . . every time!
- Ted Janusz, Janusz Presentations
Ted Janusz has facilitated nearly 600 fullday seminars (over 3,500 hours of time tested experience on the platform) in 49 of the 50 United States. Through a nationwide American Idol like search, Janusz was also selected to conduct "eBay University" for eBay at sites across the country. Several hundred people gathered at each of these Saturday events to learn how to start their own businesses on the popular Internet auction site. A former professional entertainer, Janusz has performed at over 400 events.
Friday, July 24, 2015 (Event Schedule)
10:30 a.m. to 11:00 a.m. - Registration
11:00 a.m. to 12:00 p.m. - Presentation by Therese Fauerbach, CEO Northridge Group
12:00 p.m. to 1:00 p.m. - Presentation by Ted Janusz, Janusz Presentations
1:00 p.m. to 3:00 p.m. - Lunch (beer & wine included) and Networking
3:05 p.m. - Cubs vs. Phillies at Wrigley Field
1059 W. Addison
Chicago, IL 60613
$99 - Members
$135 - Non-Members
(Includes: Program, Lunch, Game Ticket, and Cubs Dollars at the Game)