Georgia Chapter's Coca-Cola Contact Center Tour and Lunch & Learn Series: “Taking Customer Service Mobile”
Presented by Brian Giannini & Tim Nichols from The Action Company and Jason Dichter from Wilke Global.
Mobile devices now account for over half of Internet usage and over 80% of mobile usage is on apps. The smartphone is the go-to device when consumers need answers. If your company doesn’t provide mobile friendly customer support, then there are many consumers you are simply ignoring.
Brian Giannini will provide insights into the mobile landscape and specifically how The Action App is making it possible for consumers to contact brands directly and provide self-help information through a universal consumer care app.
Jason Dichter will share the latest tools to enable you to easily create and manage content and contacts from your contact center to/from mobile devices using Wilke Global products.
Thursday, June 18, 2015
11:30 a.m. to 2:00 p.m.
Coca-Cola Contact Center
1150 Sanctuary Parkway
Alpharetta, GA 30009
Thank you to Avaya, Performance Technology Partners, The Action Company, Wilke Global, Automated Voice & Data Solutions and GM Voices for sponsoring this event!