2 - 3pm ET
In this webinar, learn the answers to the common issues that face Contact Center Coaches and Supervisors all over the world. Judy McKee, co-author of The Positive Coach Approach, will help you discover new possibilities and give you the exact principles and specific methods including some practical evidence so you can make the job of coaching easier, more engaging and a happy experience when coaching in your call Center. Also, don't miss the opportunity to hear from Pam Moore, Director of Business Process Programs for Aetna Insurance Co. as she shares her insights and tips with coaching approaches within her organization.
In this session you will learn the why as well as the how to:
- Handle the Lower Performer
- What to say instead of Negative FEEDBACK.
- Engage the team with Positive Motivation
- How and when to separate Coaching Skill from Assessments and Evaluations.
Corporate Members (Silver, Gold, Platinum, Business Partner): Free
Regular Individual Members: $50.00
- Non-Members: $99.00