Online Courses—Offered on demand, SOCAP’s online courses provide attendees with in-depth exploration of a wide variety of customer care topics, including quality monitoring, staffing, marketing, customer engagement, reporting, and more.
Timely Topics (First Thursday of each month).
We are excited to introduce TIMELY TOPICS -
SOCAP'S new conversation & networking event. Join us each 1st Thursday for a friendly, facilitated discussion with fellow SOCAP members nationwide. Hear from your peers at our monthly meetings as we discuss current events affecting call center operations in this no-presentation format event, intended to grow understanding and build connections.
JOIN US on the First Thursday from 4:00 - 5:30 pm ET. It's free!
Webinars—SOCAP offers live webinars on trending and high-interest topics. All webinars are available to SOCAP members for free and to non-members for a fee.
Industry Calendar—Review the Industry Calendar for a list of upcoming live and virtual events including conferences, workshops, regional community events, industry-specific events (CPG, Retail, Auto and more) and exciting opportunities to learn and engage with your SOCAP colleagues.