SOCAP International

Education and Events

SOCAP is dedicated to providing customer care professionals with education that will help them expand their careers and move our industry forward. With offerings that cover in-person meetings to online courses, SOCAP provides educational opportunities that fit individual learning styles.

Re-Imagine Conference—Designed to address broad, strategic business trends impacting the customer care profession, the Re-Imagine Conference is the annual intersection of customer experience leaders, ideas, research, and technologies that fuel our evolving industry.

Customer Care Summit—CCS helps customer care practitioners enhance their skill sets in key functional areas and gives customer care executives insights to lead teams armed with these new skills.

Online Courses—Offered on demand, SOCAP’s online courses provide attendees with in-depth exploration of a wide variety of customer care topics, including quality monitoring, staffing, marketing, customer engagement, reporting, and more.

DeVry Courses—SOCAP has partnered with DeVry University to provide SOCAP members with access to DeVry’s full course catalog. SOCAP members can take one 3-credit hour course for free and enroll in additional courses at the Partner Group Tuition Rate—a 25% savings.


Webinars—SOCAP offers live webinars on trending and high-interest topics. All webinars are available to SOCAP members for free and to nonmembers for a fee.

Industry Calendar—Review the Industry Calendar for a list of upcoming conferences, chapter events, and live programming.