Education and Events

SOCAP is dedicated to providing customer care professionals with education that will help them expand their careers and move our industry forward. With offerings that cover in-person meetings to online courses, SOCAP provides educational opportunities that fit individual learning styles.

Online Courses—Offered on demand, SOCAP’s online courses provide attendees with in-depth exploration of a wide variety of customer care topics, including quality monitoring, staffing, marketing, customer engagement, reporting, and more.

timely topics!
Timely Topics
 (First Thursday of each month).


We are excited to introduce TIMELY TOPICS - SOCAP'S new conversation & networking event. Join us each 1st Thursday for a friendly, facilitated discussion with fellow SOCAP members nationwide. Hear from your peers at our monthly meetings as we discuss current events affecting call center operations in this no-presentation format event, intended to grow understanding and build connections.

JOIN US on the First Thursday from 4:00 - 5:30 pm ET.  It's free!

Webinars—SOCAP offers live webinars on trending and high-interest topics. All webinars are available to SOCAP members for free and to non-members for a fee.

Industry Calendar—Review the Industry Calendar for a list of upcoming live and virtual events including conferences,  workshops, regional community events, industry-specific events (CPG, Retail, Auto and more) and exciting opportunities to learn and engage with your SOCAP colleagues.