SOCAP International

Education and Events

SOCAP is dedicated to providing customer care professionals with education that will help them expand their careers and move our industry forward. With offerings that cover in-person meetings to online courses, SOCAP provides educational opportunities that fit individual learning styles.

Re-Imagine Conference—Designed to address broad, strategic business trends impacting the customer care profession, the Re-Imagine Conference is the annual intersection of customer experience leaders, ideas, research, and technologies that fuel our evolving industry.

Customer Care Summit—CCS helps customer care practitioners enhance their skill sets in key functional areas and gives customer care executives insights to lead teams armed with these new skills. Recordings from 2020 CCS Live are now available for purchase. 18 sessions are available, including:

  • What is the Future of Data Reporting?
  • Managing a Virtual Workforce
  • AI Becoming Part of the Workforce
  • Developing an Effective Contact  Center Quality Strategy
  • Plus a Keynote Address by Max Brown, Institute for Enterprise Excellence.  

 $99 SOCAP members, $129, non-members. Purchase yours today!

Online Courses—Offered on demand, SOCAP’s online courses provide attendees with in-depth exploration of a wide variety of customer care topics, including quality monitoring, staffing, marketing, customer engagement, reporting, and more.


Webinars—SOCAP offers live webinars on trending and high-interest topics. All webinars are available to SOCAP members for free and to nonmembers for a fee.

Industry Calendar—Review the Industry Calendar for a list of upcoming conferences, chapter events, and live programming.


Got 10 minutes? Watch these introductions to our proud CCS Live sponsors!

Thank you CCS Live Premier Sponsors

Alta Resources
Fair Trade Outsourcing
Premiere Response