Timely Topics: Combining Consumer Care with E-Commerce
JUL 7, 2022 | 4pm – 5:30pm | A Virtual, Moderated Discussion | Terri DeMent, Director of Consumer Care | Nestlé Purina PetCare
The pandemic required many companies to quickly launch e-commerce platforms to ensure products reached their consumers or businesses. With more of our consumers seeking online shopping solutions, customer service support is crucial to the success of your company’s D2C or D2B programs. Our next timely topic involves a discussion regarding the role service plays in supporting your company’s e-commerce platforms. Terri DeMent, Director of Consumer Services at Nestlé Purina PetCare, and a SOCAP Board Director, will moderate this value-added discussion.
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