SOCAP International

Central Region: The Future of Customer Care - A Big 3 Automotive Perspective

May 11, 2022
  • Location: Detroit, MI, USA
  • Address: 241 Madison Street
  • Contact: Chip Rohde
  • Email:
  • How to find us:
  • Phone: 313-259-1010

22.01 Central

WED MAY 11, 2022 | 9:30am-2pm ET| Central Region In-Person Event | The Future of Customer Care - A Big 3 Automotive Perspective | Sponsored by COPC
| Detroit Athletic Club (Business Attire Required)

The Customer Care Industry has been turned upside down with the impact of COVID-19, the Great Resignation, New Technology and more - so what does the New Future of Customer Care look like? Join us in-person for our upcoming event, sponsored by COPC, as we hear from the Big 3 auto makers who will share some "Crystal Ball" insights and key practices as we look ahead. Hear directly from Ford, General Motors, Stellantis and Maserati on how they see the future. Additionally, Ford will provide a benchmarking study that will OPEN YOUR EYES! 

Roundtable discussions include—How To Manage Training & Preparation in a Remote Environment, How To Pro-Actively Engage With Customers In This New Environment, How To Deal With the New Customer Perception of Customer Service, How to Effectively Address Hiring, Training & Retaining the Right People.

This event is going to be wildly informative, deeply interesting and provide tremendous networking as we step into the new year – lunch & valet parking included! SOCAP Members $45 | Non-Members $55 

Check out our great line-up including:

  • Mike Leary, Ford, NA - Contact Center Operations Manager
  • Martin Hanni, Ford Motor Company - GCCC Strategy Manager
  • Kim Lukas, General Motors - Manager, BRC Customer Experience, CX Operations
  • Lisa Patterson, Stellantis - Contact Center Manager
  • Beth Kelly, Maserati - Customer Service Manager

Registration for this event includes lunch and valet parking at:

Detroit Athletic Club. 241 Madison Street - Detroit, MI 48226

Please note Business Attire/Business Casual is required for this meeting.
NO denim of any style or color is allowed.

SOCAP Members $45 | Non-Members $55


A very special thank you to our sponsor!