Southeast Region presents: The Wild, Wide World of Knowledge Base

Today's Knowledge Base (KB) technology is more than an information repository of products, services and procedures for CX agents. KBs are a critical tool which have come a long way since answering simple FAQs. The most successful companies have consumer self-service offerings powered by AI and an integrated knowledge base.

 We'd love to hear where your organization is in the KB evolution including:

• Content management - how do you ensure your KB is accurate and up-to-date?
• If you build it, will they come?  Do reps and consumers use this tool to its full potential?
• If they come, can they find what they are looking for?
• What KB tools are you currently using and what are the features that have yielded positive CX, cost saving and improved agent experience?

 NO REGISTRATION REQUIRED!

Join Zoom Meeting

https://us02web.zoom.us/j/83855832357?pwd=RzJ4Y0lKY0diL0hOUUp1aDR1S3RIdz09

 Meeting ID: 838 5583 2357

Passcode: 871536

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Meeting ID: 838 5583 2357

Passcode: 871536

Find your local number: https://us02web.zoom.us/u/kb9lkCpiEs