SOCAP Communities

SOCAP’s communities—a growing number of forward-focused customer care professionals and solution providers—reflect the breadth and depth of the customer care and engagement profession.

SOCAP communities are your avenues to engage, collaborate and share with like-minded professionals with diverse perspectives and insights.


Use mySOCAP to connect with friends, discover new contacts and expand your professional network with timely discussions, an improved member directory and a member matching tool.

Industry-Focused Communities

Select your primary industry community and get connected with other leaders in your field by joining a steering committee or participating in bi-monthly virtual meetings and semi-annual summits. There's no other community as established as SOCAP - and our members are dedicated to sharing key learnings with other members to help further the CX profession.

Select from one of the following verticals to get more involved today or contact us if you want to help start something new by e-mailing us at SOCAP@SOCAP.org:

  • Consumer Packaged Goods
  • Healthcare
  • Retail and Direct Sales
  • Hospitality, Travel & Tourism
  • Automotive

Is there a topic or important interests you want to discuss with other leaders like you? Start a group discussion to engage with your SOCAP peers today on mySOCAP.