SOCAP International

Chapter Leadership

Brian Giannini

Chapter President 


Brian Giannini – RQA, Inc.


Specialties: Product Recall execution and consulting. Consumer Complaint Product Retrievals. Call center support services; recall communication, consumer affairs support, outsourcing management and consulting. Sales and marketing

Darren Prine

Vice President of Membership


Darren Prine – Bright Pattern
(951) 600-9370

Senior Sales Executive for Bright Pattern, a next generation provider of enterprise, Omnichannel contact center solutions.


Aaron Taylor

Vice President of Programs and Locations

Aaron Taylor – Spokeo

Aaron Taylor is Spokeo’s Director of Customer Care. In this role he oversees the delivery of consistent and customer-centric service to their customer base. Aaron’s experience as a senior level call center executive started nearly 15-years ago as a partner at GEINE Technologies, where he was responsible for a 250 seat call center with centers in Los Angeles, New Delhi and Omaha.


Co-Chair of Programs and Locations

Michele Crocker-Castleford Group Consulting

 As a Call Center Consultant Michele helps organizations to optimize their operations to generate an effortless, rewarding customer experience


Chapter Secretary

Heidi Verse – Guthy-Renker


Chapter Treasurer

Cathy Johnson – Nestlé USA
(818) 543-7909


Chapter VP of Technology

John Capone – Genesys
(949) 874-6875

John Capone has been helping companies with business communications since 1997.  John has specifically focused in the Call Center space since 1999.  He started with Lucent/Avaya and has been with Interactive Intelligence (now Genesys) since  Jan 2001.  His previous experience as VP of Operations gives him additional insights to help businesses use technology to improve and enhance performance.

Past President 

Shelley Elkins – Dollar Shave Club

Creative and Energetic Leader in Global Customer Care. A vigilant KPI tracker, process mapper, budget manager and customer lover.


Judy McKee -  McKee Consulting
(760) 738-8200