Brian Giannini – RQA, Inc. (602)-826-7079
Specialties: Product Recall execution and consulting. Consumer Complaint Product Retrievals. Call center support services; recall communication, consumer affairs support, outsourcing management and consulting. Sales and marketing
Vice President of Membership
Darren Prine – Bright Pattern
Senior Sales Executive for Bright Pattern, a next generation provider of enterprise, Omnichannel contact center solutions.
Vice President of Programs and Locations
Aaron Taylor – Spokeo
Aaron Taylor is Spokeo’s Director of Customer Care. In this role he oversees the delivery of consistent and customer-centric service to their customer base. Aaron’s experience as a senior level call center executive started nearly 15-years ago as a partner at GEINE Technologies, where he was responsible for a 250 seat call center with centers in Los Angeles, New Delhi and Omaha.
Co-Chair of Programs and Locations
Michele Crocker-Castleford Group Consulting
As a Call Center Consultant Michele helps organizations to optimize their operations to generate an effortless, rewarding customer experience
Chapter VP of Technology
John Capone – Genesys
John Capone has been helping companies with business communications since 1997. John has specifically focused in the Call Center space since 1999. He started with Lucent/Avaya and has been with Interactive Intelligence (now Genesys) since Jan 2001. His previous experience as VP of Operations gives him additional insights to help businesses use technology to improve and enhance performance.
Shelley Elkins – Dollar Shave Club
Creative and Energetic Leader in Global Customer Care. A vigilant KPI tracker, process mapper, budget manager and customer lover.