SOCAP International

Greater Philadelphia


Shifting Skills: What AI and Automation Mean for Service & Panel Discussion
Tuesday, May 21, 2019
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Every day, we hear more about the impact of Artificial Intelligence (AI) on the workplace. Publications and analyst reports are foretelling of massive changes coming to the world of service and support. Instead of prognosticating about what might happen, this presentation will discuss what is really going on—right now—in the world of IT, what impact it is having on jobs, and what it means for the skills support center analysts and customer service representatives will need from now on.

Tuesday, May 21, 2019
1:00 p.m. – 1:15 p.m.   Registration
1:15 p.m. – 1:30 p.m.   Light Refreshments/Networking
1:30 p.m. – 2:30 p.m.   Speaker Roy Atkinson, HDI
2:30 p.m. – 3:10 p.m.   Panel Discussion Panel Discussion: 
                                              HDI (Roy Atkinson), Augment (Jason Dichter), 
                                              Retail Business Services, 
                                              an Ahold Delhaize USA Company (Jonathan Kough)

3:10 p.m. – 3:30 p.m.   Closing Remarks/Raffles
The Estee Lauder Companies 
Learning & Development Center
PALC 250 Rittenhouse Circle
Bristol, PA 19007
COST (Includes light refreshments)
Members: $35
Non-Members: $52 (Join SOCAP Today)
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Speaker - Roy Atkinson, HDI

Roy Atkinson is one of the top influencers in the service and support industry. His blogs, presentations,Roy Atkinson Photoresearch reports, white papers, keynotes, and webinars have gained him an international reputation. In his role as senior writer/analyst, he acts as HDI's in-house subject matter expert, bringing his years of experience to the community.

Roy has been named to many industry lists, most recently including:
Top 25 CX Influencers to Follow (Paviva)

  • Top 16 Customer Service Movers and Shakers you should follow (Miller Heiman Group)
  • 14 Can’t-Miss Call Center Influencers to Start Following Today (Capterra)
  • 50 Customer Service Experts You Should Be Following (Nicereply)

Roy was inducted into the HDI Hall of Fame in April, 2018.

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SOCAP CHAPTER EVENT REGISTRATION CANCELLATION POLICY: Refunds for cancellations must be made in writing (via email to to the SOCAP National Office. No cancellations or refunds five full business days (Monday-Friday) before the Chapter Event. Registration transfers to future Chapter Events will not be accepted.