Consumer Affairs Professionals New York Metro Chapter
The New York Metro chapter of SOCAP meets throughout the year and hosts many great events. We are more than 340 members strong and have members from all over the east coast area.
We are committed to helping each of our members get the maximum benefit of involvement in our organization through quality programs focused on a variety of topics. They include professional development, technology updates, changes in consumer communication methods, data and reporting, staff development/ training/coaching, legislative concerns, surveys and communication with senior management regarding consumer issues.
We also provide opportunities for networking and sharing among our chapter members and encourage chapter participation in SOCAP International activities like the annual spring symposium and fall conference.
SOCAP International (The Society of Consumer Affairs Professionals in Business) was established in 1973 to help shape the business community’s response to changing consumer needs and expectations.
Representing a thriving global profession of best-in-class customer care experts across all industries, SOCAP International is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business.
The Council of Better Business Bureaus (CBBB) played a major role in the formation of SOCAP. The CBBB authorized aid for the creation of a consumer relations group and sent a mailing to Fortune 500 companies asking for information on consumer affairs and the name of the person responsible for that function.
The new organization—now known as SOCAP International—was born on May 24, 1973 at a CBBB assembly in Anaheim, California.
SOCAP has produced studies, conference programming, magazine articles and website materials reflecting the latest trends in consumer affairs—including the increased focus on customer care, customer loyalty and retention, contact center management, globalization, sourcing strategies and technological developments.
For more information about our organization, visit www.socap.org.