Agent Hiring & Training
Best Practices, Tips and Group Discussion
Wednesday, June 13th, 9:00 am at The Toro Company
Talent Acquisition – All the hats that a contact center agent must wear can make it difficult to find the right person for your company. This session will cover defining the job description, tools to assist with hiring, interview assessment and the cultural differences by location/generation.
Training - We will discuss training methods for in-house and remote agent for phone, chat, etc. Bring your training plan to share at round table discussions.
Speaker Matt Rudi from The Toro Company will be sharing insights on their hiring and training practices.