SOCAP International

Great Lakes


Upcoming Events!
May 2019 Networking Event - Stay Tuned!
June 20, 2019 Experience Matters: Winning in the New Age of Customer Engagement!
Qualtrics Dream Team
The SOCAP Great Lakes Chapter has partnered with the Qualtrics Dream Team to make this event experience the most memorable one yet. Qualtrics will showcase the importance of Customer Service, and all registrants will have an opportunity to submit their very own dream!

Also, we will discuss how the auto industry is facing unprecedented change with ride and car-sharing, electrification, autonomous, and new ownership and distribution models. Each represents huge challenges for an industry not known for being nimble and able to quickly reinvent itself.

Qualtrics, will discuss how today’s brands and companies of the future can learn to listen to their customers and employees, translate those insights into differentiated experiences, build more intelligent and responsive enterprises, and deliver better business outcomes and shareholder value.

Key Takeaways:

Experience Matters - Brands that win in customer experience outperform their peers in key areas like retention and loyalty.

Winning mobility experiences will have to deliver the convenience and trust that any other leading brand delivers.

Customer experience alone is not enough. Companies also need highly-engaged employees, strong brands, and great products. Strategically managing all four of these experience pillars is critical to success.

Thursday, June 20, 2019
12:00pm - 5:00pm

12:00pm - 12:30pm Welcome/Introductions/Next Meeting/Agenda
12:30pm - 12:45pm Esther Shapiro Award
12:45pm - 01:00pm Dream Team Intro
01:00pm - 02:00pm Lunch/Networking
02:00pm - 02:30pm United Way of Detroit
02:30pm - 03:30pm Qualtrics and North American Bank Card
03:30pm - 04:00pm Dream Team/Questions
04:00pm -05:00pm Networking in Lounge
Marriott Hotel
200 W. Big Beaver Rd
Troy, Michigan 48084

Members: $100.00
Non-Members: $150.00 (Join SOCAP today!)

Space is limited so...

July 10, 2019 Riverboat Fundraiser - See Flyer Below!

Flyer for July 10 2019 Riverboat Cruise


Last Event(s)

We had an outstanding End of Year Event, Wednesday, December 5th, 2018. Thank you Rick Portwood, from DisplayGroup, for providing such a great topic of discussion, thank you to all of our members & guests for attended, and thank you Fleming's in Birmingham for an outstanding atmosphere. Happy Holidays!

Thank you to all those who attended our SOCAP Great Lakes Chapter Event, sponsored and hosted by Kelly Services & Kelly Connect. The "The Future of Work" Event @ Kelly Services HQ in Troy, MI, on Monday, September 24th, 2018, was very successful - we look forward to more events with Kelly Services in the future!

Past Events and Documents

Click HERE to check out our past event decks or chapter documents; especially, from our last event! See below for the Latest photos from recent events...

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GLC Events:


Click HERE to access a calendar of all of our events. 

Click HERE to check out our past event decks or chapter documents; especially, from our last event! 

Thursday, August 25 (Best Practices Event

Local Events:

National Events: