SOCAP International

Great Lakes

Welcome to the SOCAP page for the Great Lakes Chapter

The Great Lakes Chapter (GLC) is a local chapter that is part of the larger 40-year-old international network of professionals, focused on the needs of people dedicated to the customer service experience. 

Our community includes those involved with consumer affairs, customer service, customer relationship management, inbound call centers, market research, information systems integration, sales and marketing, database management, new business and operations across a wide range of industry verticals. 

The GLC hosts regular educational meetings where we utilize our local professionals, involved with the industry, to share their insights. Local meetings are supplemented by national conventions which include opportunities to network with the entire SOCAP International member community.  

Stay on top of your profession and invest in yourself by joining our local chapter as well as participating in National events! We welcome your questions and ideas. Feel free to contact me at

Best Regards,

Rich Martin, Hallmark Business Connections
2019 President


Click HERE to check out event decks/PowerPoints, PDFs, photos, and/or chapter documents.

Click HERE to read our past BLOG postings from past events.


Click on the PDF below for membership details...

Membership Brochure

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Want to learn more about how we operate? Read our Chapter Guidelines HERE

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Chapter Events

Stay up-to-date on our activities at the Great Lakes chapter of SOCAP!

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