SOCAP International

News / Events

Palladio US
Customer eXperience Center 
Overview & Site Tour -- Moving From
Net Promoter to Customer Effort Score

 

The SOCAP Florida Chapter invites you to learn about Palladio Services and their Customer eXperience platform. Come hear Palladio's own Bill Fillmore, Chief Operating Officer and Michele Zanin, Chief Digital eXperience Officer provide you information on their journey from customer service to Customer eXperience during the Center tour and presentation.​​​​​

Click to Register


WHEN (Event Schedule)
Thursday, March 19, 2020
10:00 am - 10:15 am     Registration & Networking
10:15 am - 11:15 am     Palladio US Customer eXperience Center Tour
11:15 am - 2:00 pm      Claim Journey and Customer eXperience Platform

                                             * Customer Effort Score as guide for a better
                                             Customer eXperience
                                             * Why the change from Net Promoter Score to
                                             Customer Effort Score?
                                             * How customer expectations are driving changes
                                             to the Customer eXperience
                                             * Automation and our 2020 Vision
                                             * What we learned along the way
                                             * Lunch
                                             * Q&A Session

WHERE
Palladio US
1700 Palm Beach Lakes Boulevard
Suite 1100
West Palm Beach, FL 33401
COST
Member: $25
Non-Member: $35

Register Today!

SOCAP Chapter Event Registration Cancellation Policy: Refunds for cancellations must be made in writing (via email to socap@socap.org) to the SOCAP National Office. No cancellations or refunds seven full business days before the Chapter Event. Registration transfers to future Chapter Events will not be accepted.



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2 comments

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