SOCAP International

News / Events

Palladio US
Customer eXperience Center 
Overview & Site Tour -- Moving From
Net Promoter to Customer Effort Score

 

The SOCAP Florida Chapter invites you to learn about Palladio Services and their Customer eXperience platform. Come hear Palladio's own Bill Fillmore, Chief Operating Officer and Michele Zanin, Chief Digital eXperience Officer provide you information on their journey from customer service to Customer eXperience during the Center tour and presentation.​​​​​

Click to Register


WHEN (Event Schedule)
Thursday, March 19, 2020
10:00 am - 10:15 am     Registration & Networking
10:15 am - 11:15 am     Palladio US Customer eXperience Center Tour
11:15 am - 2:00 pm      Claim Journey and Customer eXperience Platform

                                             * Customer Effort Score as guide for a better
                                             Customer eXperience
                                             * Why the change from Net Promoter Score to
                                             Customer Effort Score?
                                             * How customer expectations are driving changes
                                             to the Customer eXperience
                                             * Automation and our 2020 Vision
                                             * What we learned along the way
                                             * Lunch
                                             * Q&A Session

WHERE
Palladio US
1700 Palm Beach Lakes Boulevard
Suite 1100
West Palm Beach, FL 33401
COST
Member: $25
Non-Member: $35

Register Today!

SOCAP Chapter Event Registration Cancellation Policy: Refunds for cancellations must be made in writing (via email to socap@socap.org) to the SOCAP National Office. No cancellations or refunds seven full business days before the Chapter Event. Registration transfers to future Chapter Events will not be accepted.



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Download List

Current and Upcoming Events

Webinar - ChatHelper: Using AI Technology to Enhance the Customer Experience

  • Dates: 18 – 18 Jul, 2017
register
July 18, 2017
2-3pm ET

Description:

artificial intelligenceAs companies explore the use of chatbots to offer effective forms of self-service for customers, there has been growing concern over the challenges associated with this approach and the lack of smooth transition from bot to human agent in instances in which a human might have to step in to meet the needs of a customer. Join this session to learn more about a different approach to chat bot technology where bot and agent work in unison and instead create a more effective customer experience that promotes efficiency, consistency and accuracy.

Speakers:

Brandon BarronBrandon Barron
Co-Founder & Head of Business Operations
Augment Solutions

Brandon Barron, Co-Founder & Head of Business Operations @ Augment Solutions has over 6 years leading Business Development organizations for firms delivering next generation technology within the eCommerce and Contact Center Industries. The Augment team is delivering AI solutions to the contact centers of some of the worlds largest companies, with a focus of messaging and live chat. The group is compromised of Deep Learning and Data Science Experts from some of the worlds most prominent companies and programs.

Lewy_David_headshotDavid Lewy
Senior Vice President, Sales & Business Development
Knoah Solutions

David Lewy brings over 15 years of Executive Management experience in the Customer Service/Technical Support arena to Knoah Solutions. His previous 15 years were focused on technology including artificial intelligence and knowledge based systems for commercial use including customer care and technical support. He has been a frequent speaker in the Contact Center arena. David received his MBA from Rutgers University and his undergraduate degree in Artificial Intelligence from the University of Rochester.

Registration Rates:

register

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