SOCAP International

News / Events

Palladio US
Customer eXperience Center 
Overview & Site Tour -- Moving From
Net Promoter to Customer Effort Score


The SOCAP Florida Chapter invites you to learn about Palladio Services and their Customer eXperience platform. Come hear Palladio's own Bill Fillmore, Chief Operating Officer and Michele Zanin, Chief Digital eXperience Officer provide you information on their journey from customer service to Customer eXperience during the Center tour and presentation.​​​​​

Click to Register

WHEN (Event Schedule)
Thursday, March 19, 2020
10:00 am - 10:15 am     Registration & Networking
10:15 am - 11:15 am     Palladio US Customer eXperience Center Tour
11:15 am - 2:00 pm      Claim Journey and Customer eXperience Platform

                                             * Customer Effort Score as guide for a better
                                             Customer eXperience
                                             * Why the change from Net Promoter Score to
                                             Customer Effort Score?
                                             * How customer expectations are driving changes
                                             to the Customer eXperience
                                             * Automation and our 2020 Vision
                                             * What we learned along the way
                                             * Lunch
                                             * Q&A Session

Palladio US
1700 Palm Beach Lakes Boulevard
Suite 1100
West Palm Beach, FL 33401
Member: $25
Non-Member: $35

Register Today!

SOCAP Chapter Event Registration Cancellation Policy: Refunds for cancellations must be made in writing (via email to to the SOCAP National Office. No cancellations or refunds seven full business days before the Chapter Event. Registration transfers to future Chapter Events will not be accepted.

IMG_5788 IMG_5784 IMG_5782 IMG_5777 IMG_5776 IMG_5783 IMG_5773 IMG_5790 IMG_5770 IMG_5771 IMG_5775 Fl Chap 5.18.17 Event Pic 1 FL Chap 5.18.17 Event Pic 3 chip pic 14 FL 5.18.17 chip Pic 7 FL 5.18.17 chip Pic 4 Fl 5.18.17 Chip Pic 1 FL 5.18.17 Fl Chap 5.18.17 Event Pic 1 FL Chap Leadership 5.18.17 Orlando 13726800_1064571256987356_7246556723691918352_n 12141489_897122427065574_3349053515446407600_n 12115927_897122677065549_6619975453537901933_n 12107194_896994437078373_5211510038273983089_n 12063434_888245777953239_247657125720911861_n 12065511_888247807953036_8457576269986452180_n 12027543_888246041286546_577642309894692080_n 12063868_888247987953018_1019725035453507070_n 12038233_888245617953255_2466099286323983681_n 11222571_888245234619960_4973886684351281185_n 11129901_809969652447519_8407126043770984089_n 11215828_888244924619991_716083843510405029_n 10350331_610145585763261_5213722568560739658_n 10247290_610145582429928_4417053103947926634_n 10696201_610145632429923_8267261028651700558_n 10710735_610145552429931_3506217807321512384_n 10603680_610145752429911_2373311849386492241_n 7070_598738843570602_8906127782500269352_n

Download List

Current and Upcoming Events

Webinar - ChatHelper: Using AI Technology to Enhance the Customer Experience

  • Dates: 18 – 18 Jul, 2017
July 18, 2017
2-3pm ET


artificial intelligenceAs companies explore the use of chatbots to offer effective forms of self-service for customers, there has been growing concern over the challenges associated with this approach and the lack of smooth transition from bot to human agent in instances in which a human might have to step in to meet the needs of a customer. Join this session to learn more about a different approach to chat bot technology where bot and agent work in unison and instead create a more effective customer experience that promotes efficiency, consistency and accuracy.


Brandon BarronBrandon Barron
Co-Founder & Head of Business Operations
Augment Solutions

Brandon Barron, Co-Founder & Head of Business Operations @ Augment Solutions has over 6 years leading Business Development organizations for firms delivering next generation technology within the eCommerce and Contact Center Industries. The Augment team is delivering AI solutions to the contact centers of some of the worlds largest companies, with a focus of messaging and live chat. The group is compromised of Deep Learning and Data Science Experts from some of the worlds most prominent companies and programs.

Lewy_David_headshotDavid Lewy
Senior Vice President, Sales & Business Development
Knoah Solutions

David Lewy brings over 15 years of Executive Management experience in the Customer Service/Technical Support arena to Knoah Solutions. His previous 15 years were focused on technology including artificial intelligence and knowledge based systems for commercial use including customer care and technical support. He has been a frequent speaker in the Contact Center arena. David received his MBA from Rutgers University and his undergraduate degree in Artificial Intelligence from the University of Rochester.

Registration Rates:



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