July 18, 2017
As companies explore the use of chatbots to offer effective forms of self-service for customers, there has been growing concern over the challenges associated with this approach and the lack of smooth transition from bot to human agent in instances in which a human might have to step in to meet the needs of a customer. Join this session to learn more about a different approach to chat bot technology where bot and agent work in unison and instead create a more effective customer experience that promotes efficiency, consistency and accuracy.
Speakers: Brandon Barron Co-Founder & Head of Business Operations
Brandon Barron, Co-Founder & Head of Business Operations @ Augment Solutions has over 6 years leading Business Development organizations for firms delivering next generation technology within the eCommerce and Contact Center Industries. The Augment team is delivering AI solutions to the contact centers of some of the worlds largest companies, with a focus of messaging and live chat. The group is compromised of Deep Learning and Data Science Experts from some of the worlds most prominent companies and programs.
Senior Vice President, Sales & Business Development
David Lewy brings over 15 years of Executive Management experience in the Customer Service/Technical Support arena to Knoah Solutions. His previous 15 years were focused on technology including artificial intelligence and knowledge based systems for commercial use including customer care and technical support. He has been a frequent speaker in the Contact Center arena. David received his MBA from Rutgers University and his undergraduate degree in Artificial Intelligence from the University of Rochester.