SOCAP International

News / Events

"Time for You" Virtual Meeting

Thursday, June 11 | 12:00 pm ET

The SOCAP FL Chapter invites you to take time for you. Everyone has worked tirelessly during this COVID-19 pandemic to adapt, shift, and pivot. We’ve protected our brands and given everything to make sure customers and clients are happy.

Have you given the same care and attention to your own needs?!!

Presenter Molly Williams is known as the Stress-Reduction Crusader and Ambassador of Joy. During this FREE hour virtual session, she will guide us through a fun and powerful experience that will magically nourish your body, uplift your spirit, and clarify your priorities for your own well-being.

You can expect:
  • Desk-friendly stretching
  • Focused relaxation
  • Creative life coaching
  • Lots of fun
MARK YOUR CALENDARS AND REGISTER TODAY. All are welcome!!!

After registering, you will receive a confirmation email containing information about joining the meeting.

Please contact Chip Rohde at chiprohde@ameritech.net or call (313) 259-1010 with any questions.

 Click to Register



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Download List

Current and Upcoming Events

Webinar - ChatHelper: Using AI Technology to Enhance the Customer Experience

  • Dates: 18 – 18 Jul, 2017
register
July 18, 2017
2-3pm ET

Description:

artificial intelligenceAs companies explore the use of chatbots to offer effective forms of self-service for customers, there has been growing concern over the challenges associated with this approach and the lack of smooth transition from bot to human agent in instances in which a human might have to step in to meet the needs of a customer. Join this session to learn more about a different approach to chat bot technology where bot and agent work in unison and instead create a more effective customer experience that promotes efficiency, consistency and accuracy.

Speakers:

Brandon BarronBrandon Barron
Co-Founder & Head of Business Operations
Augment Solutions

Brandon Barron, Co-Founder & Head of Business Operations @ Augment Solutions has over 6 years leading Business Development organizations for firms delivering next generation technology within the eCommerce and Contact Center Industries. The Augment team is delivering AI solutions to the contact centers of some of the worlds largest companies, with a focus of messaging and live chat. The group is compromised of Deep Learning and Data Science Experts from some of the worlds most prominent companies and programs.

Lewy_David_headshotDavid Lewy
Senior Vice President, Sales & Business Development
Knoah Solutions

David Lewy brings over 15 years of Executive Management experience in the Customer Service/Technical Support arena to Knoah Solutions. His previous 15 years were focused on technology including artificial intelligence and knowledge based systems for commercial use including customer care and technical support. He has been a frequent speaker in the Contact Center arena. David received his MBA from Rutgers University and his undergraduate degree in Artificial Intelligence from the University of Rochester.

Registration Rates:

register

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