SOCAP International

News / Events

Palladio US -- Customer eXperience Center,
Overview & Site Tour -- Moving From Net Promoter
Score to Customer Effort Score

 

The SOCAP Florida Chapter invites you to learn about Palladio Services and their Customer eXperience platform. Come hear Palladio's own Bill Fillmore, Chief Operating Officer and Michele Zanin, Chief Digital eXperience Officer provide you information on their journey from customer service to Customer eXperience during the Center tour and presentation.​​​​​



WHEN (Event Schedule)
Thursday, March 19, 2020
10:00 am - 10:15 am     Registration & Networking
10:15 am - 11:15 am     Palladio US Customer eXperience Center Tour
11:15 am - 2:00 pm      Claim Journey and Customer eXperience Platform

                                             * Customer Effort Score as guide for a better
                                             Customer eXperience
                                             * Why the change from Net Promoter Score to
                                             Customer Effort Score?
                                             * How customer expectations are driving changes
                                             to the Customer eXperience
                                             * Automation and our 2020 Vision
                                             * What we learned along the way
                                             * Lunch
                                             * Q&A Session

WHERE
Palladio US
1700 Palm Beach Lakes Boulevard
Suite 1100
West Palm Beach, FL 33401
COST
Member: $25
Non-Member: $35

Register Today!
SOCAP Chapter Event Registration Cancellation Policy: Refunds for cancellations must be made in writing (via email to socap@socap.org) to the SOCAP National Office. No cancellations or refunds seven full business days before the Chapter Event. Registration transfers to future Chapter Events will not be accepted.



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Download List

Current and Upcoming Events

Webinar - Modern Customer Journey Mapping - Mapping the Full Experience

  • Dates: 16 – 16 May, 2017
May 16, 2017 (2-3pm ET)

register-now

Presenter: Matt Stafford, Consultant, Future Point of View

Mapping the Full Customer ExperienceManaging Customer Experience today means understanding all the different departments handling aspects of the customer relationship, and understanding the different human and digital channels you’re using to connect with these customers. As technology evolves, it’s only getting more complicated.

Join us May 16, 2017 as Future Point of View consultant Matt Stafford walks us through their method for mapping “the” customer experience. This includes:

  • Understanding where to use technology and where human touch is the best approach – We call that blend, HUMALOGY®
  • Building a Customer Intelligence model that promotes hyper-personalization
  • Mapping the full relationship, not just to the point of sale

Registration Rates: register-now

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