SOCAP International

News / Events

"Ask The Expert" COVID-19 Center Design/Re-Design and Home Agent Work Space

Thursday, May 28 | 1:00 pm ET

The SOCAP Florida Chapter will take a look at the current typical layouts and the new COVID-19 required changes to conference rooms, work stations, break areas, mail rooms, etc.

Speaker Joe McMillan, President of McMillan Business Interiors and his team will utilize interior design software to show before and after design concepts. Also, SOCAP Member Bill Fillmore will join us to discuss changes being made within contact centers. Bring your questions for this informative hour of discussion.

After registering, you will receive a confirmation email containing information about joining the meeting.

Please contact Chip Rohde at chiprohde@ameritech.net or call (313) 259-1010 with any questions.

Click to Register



IMG_5788 IMG_5784 IMG_5782 IMG_5777 IMG_5776 IMG_5783 IMG_5773 IMG_5790 IMG_5770 IMG_5771 IMG_5775 Fl Chap 5.18.17 Event Pic 1 FL Chap 5.18.17 Event Pic 3 chip pic 14 FL 5.18.17 chip Pic 7 FL 5.18.17 chip Pic 4 Fl 5.18.17 Chip Pic 1 FL 5.18.17 Fl Chap 5.18.17 Event Pic 1 FL Chap Leadership 5.18.17 Orlando 13726800_1064571256987356_7246556723691918352_n 12141489_897122427065574_3349053515446407600_n 12115927_897122677065549_6619975453537901933_n 12107194_896994437078373_5211510038273983089_n 12063434_888245777953239_247657125720911861_n 12065511_888247807953036_8457576269986452180_n 12027543_888246041286546_577642309894692080_n 12063868_888247987953018_1019725035453507070_n 12038233_888245617953255_2466099286323983681_n 11222571_888245234619960_4973886684351281185_n 11129901_809969652447519_8407126043770984089_n 11215828_888244924619991_716083843510405029_n 10350331_610145585763261_5213722568560739658_n 10247290_610145582429928_4417053103947926634_n 10696201_610145632429923_8267261028651700558_n 10710735_610145552429931_3506217807321512384_n 10603680_610145752429911_2373311849386492241_n 7070_598738843570602_8906127782500269352_n

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Current and Upcoming Events

Chicago Chapter - How A.I. and Chatbots are Changing the Customer Experience

  • Dates: 11 – 11 May, 2017


It’s hard to pick up a magazine or turn on the news without hearing about Artificial Intelligence (A.I.) and how it’s changing our world. But A.I. is new and it is important that we learn more about how A.I. and technologies like Chatbots are changing the world of customer experience.So, the Chicago Chapter is pleased to present three companies – North Highland, ICMHub and Microsoft – each with a different perspective on the technical and business solutions that are emerging in the world of A.I., Chatbots and more.Join us as we explore the answers to these questions and arm ourselves with knowledge for the future:
  • What is A.I.?
  • What are Chatbots?
  • How do these emerging technologies work?
  • Who is using them today and for what purpose?
  • In what ways do we think it will impact consumer engagement today and in the future?
  • What are the type of software and hardware needed to use these tools and implement them into our operations?

SPEAKERS

Keynote Speaker & Sponsor: Brian Clements - North Highland

Brian Clements is a Director of Technology Sparks Grove, the human experience design division of North Highland. He has over 15 years experience building innovative solutions at the intersection of data visualization and unstructured data analysis. Brian and his team research, design, and develop analytics solutions and products in the fields of information retrieval, social network analysis and text mining. He has multiple innovation awards for Social Media data analytics solutions.

Keynote Speaker & Sponsor: Joni Roylance - North Highland

Joni Royance is the Global Lead for CX Enablement and Employee Experience — recently recognized by ALM Intelligence as a “Best In Class” offering. She brings the hearts and humans perspective and has over ten years experience leading all things people-focused including Employee Experience Design, Culture Definition, Talent Management, and Organizational Design. She is currently focused on exploring human and machine workforce optimization, and defining the Future of Work.

Keynote Speaker & Sponsor: Oliver Cox - ICMHub

Oliver Cox is the Co-Founder & CTO of ICMHub. He is an experienced and skilled technical leader with a proven track record in developing and implementing software solutions. Oliver has extensive experience of leading development teams in the delivery software projects and providing technical consultation on product development.

A.I. powered solutions are poised to transform the way we deliver customer service but getting it right is not without it's challenges. In this talk, Oliver discusses how the approach of ICMHub addresses these challenges and introduces his "Three Pillars of Conversation". By attending this talk, you should know: Why you should care about chatbots, How to get started without investing too much and Why you shouldn't be scared using A.I.

Dharmesh Rathod - Microsoft

Dharmesh Rathod is a Data Solution Architect for Microsoft. He interfaces with Microsoft, customers and partner sales/delivery teams to drive adaptation of Azure data and analytics services, including Azure IoT solutions, Document DB, HD Insight, Machine Learning and Cortana intelligence suites. Dharmesh architects scalable data processing and analytics solutions, including technical feasibility and proposal development for IoT and Big Data solutions, processing and consumption (e.g., development of enterprise Data Lake strategy, decision support/BI over Data Lake and machine learning predictions).

Christopher Brown - Microsoft

Christopher Brown is a Dynamics Technology Specialist for Microsoft. He leads our technical presales efforts to translate application concepts into business solutions that solve specific client pain points. This involves ideating with both new and existing clients on how to maximize the value of our Dynamics platform in their respective environments and ensuring it meets both their short and long term business objectives. These solutions include adjacent business applications such as Microsoft Azure IoT, Power BI, Office 365 and Cortana Analytics.

WHEN
Thursday, May 11, 2017 (Event Schedule)
8:30 a.m. - 9:00 a.m.       Registration & Networking
9:00 a.m. - 10:15 a.m.     Keynote Speakers: Brian Clements and Joni Roylance,
                                               North Highland
10:15 a.m. - 10:30 a.m.   Break
10:30 a.m. - 11:30 a.m.   Keynote Speaker: Oliver Cox, ICMHub
11:30 a.m. - 1:00 p.m.     Lunch and Open Bar - Provided by Blue Plate, Chicago
1:00 p.m. - 2:00 p.m.       Speakers: Dharmesh Rathod and Christopher Brown,
                                               Microsoft
2:00 p.m. - 2:15 p.m.       Break (Open bar 2:00 p.m. until 3:45 p.m.)
2:15 p.m. - 3:15 p.m.       Panel Discussion: Michael McMillan (DreamCSX),
                                               Darmesh Rathod, (Microsoft), Brian Clements
                                               (North Highland), Doug Rippy (Astute), Oliver Cox
                                               (ICMHub), Tobias Goebel (Aspect)
3:15 p.m.- 4:00 p.m.        Networking

WHERE
The Library & Conference Suites
190 South LaSalle Street
40th Floor
Chicago, IL 60603

COST (Includes Lunch and Open Bar)
Member  $85
Non-Member  $105



SOCAP Chapter Event Registration Cancellation Policy: Refunds for cancellations must be made in writing (via email to socap@socap.org) to the SOCAP National Office. No cancellations or refunds five full business days (Monday-Friday) before the Chapter Event. Registration transfers to future Chapter Events will not be accepted.

Thank you Aspect Software, North Highland and ICMHub for sponsoring this event!

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