Chair

Lisa Diehl
Manager, Consumer Advocacy
Blue Diamond Growers

Chair-Elect

Jon Cox
Senior Consumer Affairs Manager
WellPet

Treasurer

Pat Nicholson
Vice President, Business Development
Alta Resources

Secretary

Lisa Patterson
Program Manager of Connected Services
FCA

Acting Immediate Past Chair

Jacquelyn Wise
Manager, Global Consumer Relations
The Hershey Company

President & CEO

Marjorie Bynum, CAE
SOCAP International

Michael Boudreau
Consultant - Business Integrator
Lilly USA, LLC

Chris Drury
Customer Care Manager
Blount Fine Foods

Richard Hart
Customer Relations and Services Department Manager
BMW of North America

Sandy Jewell
Director, Global Consumer Services
Newell Brands

Candice Nooy
Sr. QA Specialist | Consumer Affairs Manager
Lamb Weston

Steve Ruffin
Consumer Care Manager
McKee Foods Corporation

Steve Sedlak
Manager, Consumer Affairs
SBM Life Science Corp.

Neal Topf
President
Callzilla

Heidi Verse
Director, Consumer Affairs
Ocean X

Bob Weis
Vice President Customer Service
Wiley

Larry Platt (Special Advisor)
President
RQA, Inc.
​