Chair

Helen Horsham-Bertels
Senior Director, Consumer Affairs
Starwood Hotels & Resorts Worldwide, Inc.

Chair-Elect

Jim Moloney
Global Director, Contact Center Transformation
General Motors Company

Treasurer

Sandy Jewell
Director, Global Consumer Services
Newell Brands

Secretary

Lisa Diehl
Manager, Consumer Advocacy
Blue Diamond Growers

Immediate Past Chair

Céline Dumais
Vice President, Consumer Command Center
L'Oréal Americas

President & CEO

Brian Costanzo, CAE
SOCAP International 

Josée Bourdages
Vice President, Customer Care
Fido, chatr, Cityfone, Prepaid Service

Mike D'Alessandro
Vice President, Customer Operations
Sleepy's/Mattress Firm

Sara Diaz
Manager, Account Development
Avcomm Solutions

Shelley Elkins
Customer Care Executive

Peggy Lundquist
Director, Consumer Connections
WhiteWave Foods Company

Pat Nicholson
Vice President, Business Development
Alta Resources

Lisa Oswald
Senior Vice President, Customer Service
Travelzoo

Suzanne Ronner
Vice President, Customer Experience
Emblem Health

Carlos Suarez
Manager, Consumer Engagement Services
Nestlé USA

Salena Scardina
Senior Vice President, Customer Experience
Sweetwater Sound

Jack Sullivan
Customer Care Executive

Pamela Teamer-Yisrael
Department Manager, Consumer Communications
Coca-Cola Refreshments