Chair

Lisa Diehl
Manager, Consumer Advocacy
Blue Diamond Growers

Acting Chair-Elect

Jon Cox
Senior Consumer Affairs Manager
WellPet

Treasurer

Pat Nicholson
Vice President, Business Development
Alta Resources

Secretary

Jacquelyn Wise
Manager, Global Consumer Relations
The Hershey Company

Immediate Past Chair

Jim Moloney
Director, Customer Service Organization
Navistar, Inc.

President & CEO

Marjorie Bynum, CAE
SOCAP International

Mike D’Alessandro
Customer Care Executive

Sara Diaz
Manager, Account Development
Avcomm Solutions

Sandy Jewell
Director, Global Consumer Services
Newell Brands

Lisa Oswald
Senior Vice President, Customer Service
Travelzoo

Lisa Patterson
Manager

Carlos Suarez
Manager, Consumer Engagement Services
Nestlé USA

Heidi Verse
Director, Consumer Affairs
OceanX

Bob Weis
​Vice President Customer Service

Larry Platt
President (Special Advisor)
​