About SOCAP

Board of Directors

Board of Directors

2022 Officers

Cox, Jon (1.5 x 1.5)

Chair

Jon Cox
Senior Consumer Affairs Manager
Wellness Pet company

Ruffin, Steve (1.5 x 1.5)

Chair-Elect

Steve Ruffin
Consumer Care Manager
McKee Foods Corporation

Topf, Neal

Treasurer

Neal Topf
President
Callzilla

Drury, Chris (1.5 x 1.5)

Secretary

Chris Drury
Director
Blount Fine Foods

Diehl, Lisa

Immediate Past-Chair

Lisa Diehl
Director, Consumer Care
FreshPet

2022 Directors

Boudreau, Michael

Michael Boudreau
Consultant - Business Integrator
Lilly USA, LLC

Nooy, Candice

Candice Nooy
Sr. QA Specialist | Consumer Affairs Manager
Lamb Weston

Jill DeLong 150x150

Jill Delong
Associate Manager, Consumer Relations
The Hershey Company

Harrell, Roslyn (1.5 x 1.5)

Roslyn Harrell
Consumer Affairs Manager
Reyes Coca Cola Bottling

Nutile, Nicole (1.5 x 1.5)

Nicole Nutile
Manager of Client Success & Customer Experience
Wiley

Sedlak, Steve

Steve Sedlak
Customer Experience Executive
(Retired)

Hamilton, Mark (1.5 x 1.5)

Mark Hamilton
Customer Experience Manager
Caterpillar

Cherne, Vicky (1.5 x 1.5)

Vicky Cherne
Manager, Consumer Affairs and Customer Concerns
Land O Lakes

Dement, Terri (1.5 x 1.5)

Terri DeMent
Director, Consumer Services
Nestlé Purina

Ferris, Cass (1.5 x 1.5)

Cass Ferris
Director, Interactive Services
Morley

Platt, Larry

Special Advisor

Larry Platt
President
RQA, Inc.

Marie Shubin

President & CEO

Marie Shubin
SOCAP International