Chair

Jim Moloney
Director, Customer Service Organization
Navistar, Inc.

Chair-Elect

Lisa Diehl
Manager, Consumer Advocacy
Blue Diamond Growers

Treasurer

Mike D'Alessandro
Customer Care Executive

Secretary

Peggy Lundquist
Director, Consumer Connections
DanoneWave

Immediate Past Chair

Helen Horsham-Bertels
Customer Care Executive

President & CEO

Marjorie Bynum, CAE
SOCAP International

Jon Cox
Senior Consumer Affairs Manager
WellPet

Sara Diaz
Manager, Account Development
Avcomm Solutions

Angie Harris
SVP, Client Services
Church Pension Group

Sandy Jewell
Director, Global Consumer Services
Newell Brands

Pat Nicholson
Vice President, Business Development
Alta Resources

Lisa Oswald
Senior Vice President, Customer Service
Travelzoo

Lisa Patterson
Contact Center Site Leader
General Motors

Suzanne Ronner
Vice President, Strategic Partnerships
BPA Quality

Salena Scardina
Founder & Customer Experience Leader
HeroCX

Carlos Suarez
Manager, Consumer Engagement Services
Nestlé USA

Pamela Teamer-Yisrael
Department Manager, Consumer Communications
Coca-Cola Refreshments

Heidi Verse
Director, Consumer Affairs
OceanX

Jacquelyn Wise
Manager, Global Consumer Relations
The Hershey Company