Founded in 1973, SOCAP International represents a dynamic, collaborative community of best-in-class customer care experts across all industries. These vice presidents, directors, managers and specialists, along with hundreds of solution providers, come from some of the world’s most recognized Fortune 1000 as well as emerging and leading startup companies. SOCAP is a member-driven association committed to advancing customer care and engagement at all levels of business.


SOCAP's Vision, Mission and Core Values


SOCAP is dedicated to developing exemplary customer care and engagement professionals through education and networking, setting the standard for service excellence, and elevating the value of the profession.



SOCAP supports the integrated approach to customer engagement to drive successful business strategy. We deliver relevant and timely content and programs to our members. We enable, endorse and support industry collaboration, peer networking and business partnerships.

Core Values

  • Caring: We believe in an unwavering commitment to the customer, each other, and in delivering exemplary service.
  • Community: We are an engaging and accessible community of professionals who value, care about, challenge, and trust one another.
  • Innovation: We bring new concepts, tools and solutions through partner collaboration and thought leadership.
  • Leadership: We empower our team, our companies and ourselves and are committed to advancing our industry.
  • Professional Development: We stay ahead of industry trends, share leading-edge information and further your knowledge.

SOCAP's Strategic Pillars

Thought Leadership


Increasing overall member value with more relevant content including new podcasts and benchmarking studies, continuation of our Data Reporting and Quality Monitoring Workshops, Webinars, and more.



Strengthening connections among customer care professionals across all industries and within our local chapters. SOCAP’s community is dedicated to the success of the profession and our members strive to help each other succeed.

Professional Development


Providing relevant learning and networking opportunities through SOCAP's Professional Development Forum, Executive Leadership Track, and more.