2022 SOCAP Indy


A Learning Symposium for CX Professionals

Customer Care professionals work in a fast-paced world that sometimes feels like racing in circles - with the constant addition of new drivers and new tracks. Strategically timing your pit stops and empowering your crew are more critical than ever. That's why SOCAP has planned the curriculum for the next learning symposium around tools and techniques for keeping CX managers on the road to success.

Join hundreds of other consumer care experts as we update our toolbox and refuel with inspiration and motivation so we all end up in the winner's circle for our organizations!

Here are a few of the overarching themes of our next multi-day, in-person event:

  • Hiring | Interviewing | Skill testing for today's contact center employees
  • Training today's hybrid workforce
  • Quality monitoring | Effective supervision | Impactful coaching
  • Customer experience with conversational commerce
  • Omni-channel management
  • The ROI of the contact center

While our individual paths may differ, we can all learn from fellow SOCAP members and industry pioneers who have set the pace and created the groove for the rest of us to follow! Join your CX colleagues from throughout the US and Canada at SOCAP Indy being held Sep 11-13, 2022 at the Hyatt Regency in Indianapolis - let's work as a team to advance the entire field of customer care!

Attend In-Person


Wondering if this is the right
conference for you to attend?

Don't just take our word for it!
Listen to this short video and hear directly from
Christina Self, Manager FSQA at Tyson Foods
about her experience at the
SOCAP Spring Symposium!

Email us with your questions SOCAP@SOCAP.org


Industry Community Summits

Members of the Auto, Consumer Packaged Goods & Retail Industry are invited to attend an extra day of learning at SOCAP's Industry Summits. Colleagues can focus on unique topics directly related to their industries and share key learnings and case studies with members who have similar experiences. These sessions are highly acclaimed and often the most talked about every year.

Attend an Industry Summit to get exclusive insights from
SOCAP's Contact Center Benchmarking Study!


8:30am - 1pm ET | A Hybrid Industry Summit

Attend In-Person          Attend ONLINE

Auto CX Leaders are faced with more unique factors than their customer care peers in other industries. That's what makes the Auto Summit at SOCAP one of a kind. Join other auto leaders for a day packed with learning and sharing key insights at the Wednesday Auto Summit.

Electrification of Customer base
Beyond the Vehicle
Topics to Include:

- Changing Lanes, moderated by BMW
    Adapting to the new mix of EVs entering the traditional OEM market

- Going the Distance, moderated by Stellantis
    Creative solutions addressing range restrictions for longer distance EV travel

- Lower Speed Limits
    Responding to the current shortage of loaner & rental vehicles for service customers

Full Agenda Coming Soon!

Exclusively sponsored by:

Come together with other CX pros from the consumer packaged goods industry and hear case studies and panel discussions relevant to your business!

Topics to include:

- The contact center of the future (2030) and how to get there

- Immediate operational adjustments to weather the current economic "storm"
Inflation | Supply chain disruption | Staffing challenges | Price increases | Package resizing | Reimbursement guideline

- Consumer Packaged Goods Benchmarking

Full agenda coming soon!

Exclusively sponsored by:


8:30am - 1pm ET | A Hybrid Industry Summit

Attend In-Person          Attend ONLINE



Learn from the shared experience of other retail customer service experts as we address key topics changing the landscape of CX in a constantly evolving business world.