2022 SOCAP Indy

WELCOME CX FANS - Brands Registered


A Learning Symposium for CX Professionals

Customer Care professionals work in a fast-paced world that sometimes feels like racing in circles - with the constant addition of new drivers and new tracks. Strategically timing your pit stops and empowering your crew are more critical than ever. That's why SOCAP has planned the curriculum for the next learning symposium around tools and techniques for keeping CX managers on the road to success.

Join hundreds of other consumer care experts as we update our toolbox and refuel with inspiration and motivation so we all end up in the winner's circle for our organizations!

Here are a few of the overarching themes of our next multi-day, in-person event:

  • Hiring | Interviewing | Skill testing for today's contact center employees
  • Training today's hybrid workforce
  • Quality monitoring | Effective supervision | Impactful coaching
  • Customer experience with conversational commerce
  • Omni-channel management
  • The ROI of the contact center

While our individual paths may differ, we can all learn from fellow SOCAP members and industry pioneers who have set the pace and created the groove for the rest of us to follow! Join your CX colleagues from throughout the US and Canada at SOCAP Indy being held Sep 11-13, 2022 at the Hyatt Regency in Indianapolis - let's work as a team to advance the entire field of customer care!

Attend In-Person

ATTEND & LEARN for website (1000 × 150 px)

Industry Summits

Members of the Auto, Consumer Packaged Goods & Retail Industry are invited to attend an extra day of learning at SOCAP's Industry Summits. Colleagues can focus on unique topics directly related to their industries and share key learnings and case studies with members who have similar experiences. These sessions are highly acclaimed and often the most talked about every year.


Email us with your questions SOCAP@SOCAP.org