SOCAP International

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2021 SOCAP Symposium

A Learning Symposium for Advancing
CX Industry Professionals

Advancing technology combined with evolving business landscapes are contributing to customers' rapidly growing expectations. Businesses need to remain consumer-centric in order to offer a unique competitive advantage and stay ahead of the curve. We may be tired of talking about the pandemic, but we just can't deny that it changed everything - it forced customers to rely on technology, catapulted e-commerce at the speed of light, made self-service a necessity and exploded the demand for chat bots in order to meet the growing demand for serving our customers in real time. 

And we haven't even mentioned how it affected call center operations, which were quickly pivoted to work from home environments.

We battled through. We learned a lot. We see the Emerging Horizons and we want you to join together with your colleagues from the US and Canada to share what you've learned so we can grow together and continue to develop the next generation of Customer Experience experts at the 2021 SOCAP Symposium in Clearwater Beach, Florida.


convene on the green

Play in this year's Annual Golf Tournament
at Copperhead Golf Course!

All level of players are welcome to join us as we convene on the green for 18 rounds of golf on Sunday. This fun & friendly tournament will be Scramble (Best Ball) Format - You can create your own foursome or we will pair you with a team.

Sunday, Oct 17, 2021
7:15am Depart Wyndham Grand Clearwater Beach (transportation provided)
8:00am Coffee & danish at the course
9:00am Tee time, front & back
1:30pm Lunch & awards at the course
2:15pm Return to hotel

Separate registration is required for the golf tournament


For more information, contact Chip Rohde

auto summit
cpg summit
retail summit

Members of the Consumer Packaged Goods, Auto & Retail Industry are invited to attend an extra day of learning at SOCAP's Industry Specific Summits. Colleagues can focus on unique topics directly related to their industries and share key learnings and case studies with members who have similar experiences. These sessions are highly acclaimed and often the most talked about every year. 


Separate registration is required for post-symposium summits.