Welcome to SOCAP!

SOCAP builds community, curates content, and delivers industry insights so that members - at all levels and across all industries - can advance customer care and engagement.

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2019 Re-Imagine Customer Care Conference

Registration is now open for the 2019 Re-Imagine Customer Care Conference! Get a VIP pass when you register by July 12.

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Listen to Our Latest Podcast

Our podcasts offer insights and perspectives on customer care from a range of industry experts. Catch up on interviews with brand executives, authors, researchers and more.

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On-Demand Online Learning

SOCAP offers a variety of targeted, relevant on-demand online courses to help you grow your career as a customer care professional.

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SOCAP's New Mission, Vision and Core Values

Check out our new Mission, Vision and Core Values.

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CCS 2019 Article: High Value Coupon Fraud

Consumer response coupons can be a great method for manufacturers to enhance customer relations when challenges arise or to reward loyal consumers who have expressed their appreciation for excellent products or services.

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New Online Courses

Small-Win Coaching—How to Change Behavior in One Day While Strengthening the Agent—Supervisor Bond

Activity Based Costing—Because Not All Contacts Are Created Equal

How to Write Social Media Templates That Won't Make You Sound Like a Robot

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