SOCAP International

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We are the leading professional association for customer care and engagement leaders and professionals.

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Take part in discussions with other like-minded professionals on timely issues impacting your work and the customer care industry as a whole.

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White Papers

A Seat at the Table: The Role of Customer Care in Social Media Success

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Events

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DigitalCustomerCare
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SOCAP's 2016 Annual Conference

THE Customer Engagement Event Of The Year

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Are you a Trailblazer? Take SOCAP's Online Assessment

Leverage the SOCAP Customer Engagement Framework Online Assessment Tool.

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Bookstore
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SOCAP Bookstore

Check out the latest books on customer care and engagement!

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Why Join SOCAP?

View the SOCAP Membership Brochure

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SOCAP members do...

Data Analysis

Did you know that customer care drives 41% of the demand for big data solutions (Global Enterprise Big Data Trends: 2013” study)? Learn how to use your company’s data to help you make better decisions about your customers and their needs.

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SOCAP members do...

Customer Engagement

With a wealth of information available online and through mobile devices, customer expectations are changing. Companies need effective strategies in place to respond and engage with their customers. SOCAP offers best practices, knowledge and resources.

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SOCAP Chapters

SOCAP Chapters

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How to Get Involved

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