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SOCAP builds community, curates content, and delivers industry insights so that members - at all levels and across all industries - can advance customer care and engagement.
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This new platform features enhanced job postings, resume and career coaching, and much more.
Visit the Career Center
Our podcasts offer insights and perspectives on customer care from a range of industry experts. Catch up on interviews with brand executives, authors, researchers and more.
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SOCAP offers a variety of targeted, relevant on-demand online courses to help you grow your career as a customer care professional.
Take an online course at your own pace
Consumer response coupons can be a great method for manufacturers to enhance customer relations when challenges arise or to reward loyal consumers who have expressed their appreciation for excellent products or services.
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Check out our new Mission, Vision and Core Values.
Submissions are due by January 20, 2020
Take part in discussions with other like-minded professionals on timely issues impacting your work and the customer care industry as a whole.
Participate in a discussion
Save the dates for SOCAP's 2019 national events. Mark your calendar now and don't miss out!
Catch up on Continuous Improvement in Customer Care
View the SOCAP Membership Brochure