Perspectives in Customer Experience for the Canadian Consumer
The SOCAP Canada Community was proud to host its third annual event in the city of Montreal, QC Canada on May 28, 2015 at the Hotel Omni Mont-Royal. The meeting entitled, "Perspectives in Customer Experience for the Canadian Consumer" had representatives from three great SOCAP member companies and brands, The Clorox Company, L'Oreal and Sheraton (Starwood Hotels & Resorts) that enlightened the attendees with their particular perspectives from Consumer Packaged Goods, The World of Beauty and the Hospitality Industries.
Some of the topics covered included:
- How knowledge/content management can be used more effectively to ensure great customer experience
- The role of Social Media and the impact on consumer engagement and satisfaction
- The use of Six Sigma to identify, prioritize and address opportunities for operational improvement and ultimately reduce some of the most common guest complaints affecting satisfaction
Attached below are the presentations offered by our speakers.