SOCAP International

Donnelly Communications, Inc.

1776 Peachtree St., NW Suite 700 North, Atlanta, GA 30309
Phone:
(800) 870-0017

www.donnellycommunications.com
donnellyLogo
First Year In Business:
1981
Company Size:
Large (250+ employees)
Contact Center:
On Shore, Near Shore
Services Offered:
Outsource Call Center
Services Sub-categories:
Contact center strategy (People, Process, Technology), Marketing
Web Analytics
Sustainability Services:
No
Industries Served:
  • Consumer Packaged Goods (Over the Counter Medicine)
  • Consumer Packaged Goods (Health & Beauty)
  • Pharmaceutical/Medical Devices
  • Trade/Professional Association
  • Restaurant
  • Media
  • Energy/Public Utility
  • Consumer Packaged Goods (Household & Personal Care)
  • Consumer Packaged Goods (Food & Beverage)
  • Hospitality, Travel & Tourism
  • Healthcare
  • Government
  • Automotive/Transportation
Description of Products and Services:

Donnelly’s CustomerTouch 360, is a suite of services that leverages the latest technologies, to deliver advanced service solutions for each of the three stages of the customer life cycle: acquisition, conversion, and retention. CustomerReach provides innovative marketing tools to attract new customers using the latest technologies.   CustomerConnect capitalizes on every contact opportunity with consumers to provide superior customer service while increasing revenues with higher order conversion rates and order value. CustomerPulse provides customer feedback management and recovery leading to increased brand loyalty and continuous improvement.

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