SOCAP International

Astute Solutions

2400 Corporate Exchange Drive, Columbus, Ohio 43231
(614) 508-6100
Astute Logo
First Year In Business:
Company Size:
Medium (50-249 employees)
Contact Center:
Global Capabilities:

Astute Solutions provides: 

Customer relationship management, social media management, knowledge management and mobile software solutions for many of the world’s most recognized brands. Astute Solutions is committed to delivering solutions that enable world-class customer

service, deliver superior customer experiences, provide exceptional value, and maximize clients’ business goals. The company’s success and strong reputation have resulted from the functionality and flexibility of its technology combined with a commitment to provide superior service to its customers. Astute Solutions continues to invest aggressively in product development, expanding the breadth and depth of its offerings. Likewise, the company also gains great experience and knowledge by working with some of the world’s largest, best-known and most successful companies. This helps ensure the company’s technologies and strategic consulting support established and new business processes and best practices globally.
Services Offered:
Services Sub-categories:
Contact center strategy (People, Process, Technology), Chat software, Database analysis, Knowledge management, Satisfaction Surveys, Software, SMS messaging/surveys
Reporting & Analysis
Sustainability Services:
Industries Served:
  • Hospitality, Travel & Tourism
  • Consumer Packaged Goods (Household & Personal Care)
  • Restaurant
  • Financial Services (Bank/Insurance)
  • Retail & Direct Sales
  • Consumer Packaged Goods (Over the Counter Medicine)
  • Consumer Packaged Goods (Health & Beauty)
  • Consumer Packaged Goods (Food & Beverage)
  • Automotive/Transportation
Description of Products and Services:

Astute Solutions is a pioneer in leveraging customer service as a strategic application. The company delivers software and strategic consulting services that help companies build and strengthen customer relationships while creating significant value through interaction – in the contact center, on the Web, via mobile and in the field. Astute Solutions provides consumer engagement CRM, social media management, web and mobile self-service, click to voice and video and strategic consulting services designed to enable highly successful customer-centric business strategies. The company’s solutions offer advanced capabilities for delivering high-touch, high-quality customer experiences, while providing communication and automation features that improve efficiency and drives revenue. Leading companies across numerous industries rely on Astute Solutions capabilities to maximize results and thrive in highly competitive and changing markets.

Key Contacts:

Richard Jones
SVP Global Sales
Joe Sanda

Shellie Vornhagen
VP Marketing

Alex George
Chief Technology Officer
Social Media Accounts