SOCAP International

Alta Resources

120 N. Commercial Street, Neenah, WI 54956
Phone:
(877) 934-6377

http://www.altaresources.com
Alta
First Year In Business:
1995
Company Size:
Large (250+ employees)
Additional Locations:
WISCONSIN:
One Neenah Center, Neenah, WI 54956
Two Neenhah Center, Neenah, WI 54956  
2435 Schultz Rd., Neenah, WI 54956 (Fulfillment)

CALIFORNIA:
975 W. Imperial Hwy., Brea, CA 92821

FLORIDA:
12600 Gateway Blvd., Fort Myers, FL 33913
12451 Gateway Blvd., Fort Myers, FL 33913  

PHILLIPINES:
34th Floor Wynsum Corporate Plaza, F. Ortigas Jr. Ave., Ortigas Centre, Pasig City, 1605 PH
Contact Center:
On Shore, Off Shore
Global Capabilities:
Alta Resources offers global customer care in multiple languages, from all of its locations. In addition to its U.S. locations, Alta Resources has a facility in Pasig City, Philippines, and it has a strategic alliance with a European partner/contact center.
Services Offered:
Outsource Call Center
Services Sub-categories:
Chat software, Compliance, Contact center strategy (People, Process, Technology), Database analysis, Satisfaction Surveys, Recalls, Lead generation, Voice recording & monitoring systems, Education/certification/professional development, Soft skills training, Sales
Sustainability Services:
Yes
Industries Served:
  • Financial Services (Bank/Insurance)
  • Trade/Professional Association
  • Media
  • Healthcare
  • Consumer Packaged Goods (Over the Counter Medicine)
  • Consumer Packaged Goods (Food & Beverage)
  • Consumer Packaged Goods (Household & Personal Care)
  • Consumer Packaged Goods (Health & Beauty)
Description of Products and Services:
Formed in 1995, privately held Alta Resources is a leading provider of customer management business process outsourcing (BPO) for many of the world’s best-known brands in a variety of industries, including consumer-packaged goods (CPG), health insurance, and entertainment. With its comprehensive service lines — care, sales, e-commerce, back office and fulfillment, clients can seamlessly integrate their core business processes through a single partner. Alta Resources helps clients improve and better manage their customer experiences across every touch point, ultimately delivering results that provide sales growth and cost savings.

With headquarters, a main campus and a fulfillment facility in Neenah, Wisconsin, Alta Resources has additional operations in California, Florida and the Philippines. To learn more, visit AltaResources.com. 
Key Contacts:
Patrick Nicholson
Vice President, Business Development
O: 920.751.7056
M: 920.284.4224
PatNic@AltaResources.com 

Steve Seidl
Vice President, Business Development & California Operations 
O:714.706.4974
SSeidl@AltaResources.com
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