2236 Airport Drive, Wichita Falls, TX, 76306
1025 N 3rd Street Suite 113, Lawrence Kansas, 66044
5804 Corporate Drive, St Joseph, MO 54507
7306 NW Tiffany Springs Parkway, Kansas City, MO 64153
Chat & Web Development, Consulting, Crisis Management & Product Safety, CRM, Marketing/PR, Outsource Call Center, Reporting & Analytics, Staffing/Recruitment, Telephony, Training
Benchmarking, Chat software, Compliance, CRM & reporting, Database analysis, Knowledge management, Website management, RFP Process, Product retrievals and safety analysis, Consultation, Software, Lead generation, Podcasts, Quality audits, Security, Social media software, Social media monitor, Temp replacement, Professional & executive recruitment, Soft skills training
Description of Products and Services:
USA800 was founded in 1976 and has now become the largest 100% Employee-Owned Contact Center BPO in the country. We have expanded our inbound and outbound phone service offerings by providing multi-channel support, including interactive voice response, web, chat, e-mail, social monitoring and SMS. Our live-agent services provide high-end / high-touch customer care and technical support in addition to performance-based sales acquisition, up-selling and cross-selling. As a 24x7, PCI-Level One Certified Contact Center BPO, USA800 owns and operates 5 Midwest contact center facilities starting with their headquarters in Kansas City, MO. Being located in the Midwest provides a solid neutral dialect, a great work ethic, and a cost-effective solution. Advanced Technology has given USA800 a distinct advantage utilizing Contact Central, Customer Advocate Dashboards, and customized real-time reporting which includes the ability to “map out” each and every call geographically and also include real-time demographic information on each and every caller. Contact Central which is built in a Microsoft .NET environment is script-driven, logically-branched system that can integrate real-time with our partners’ systems via web services or API’s. This reduces training time and AHT. USA800 serves a cross-section of industries from eCommerce/Retail, Financial Services and Government Entities to Non-Profit, Education Consumer Products and Healthcare/Insurance. Our partners recognize that we will not only protect but elevate their premium brand name, and insure that we "MAKE EVERY CONTACT COUNT".