SOCAP International

The Taylor Reach Group, Inc.

168 Centre Street South
Phone:
4162769068

CEO & Chief Chaos Officer
www,thetaylorreachgroup.com
First Year In Business:
2003
Company Size:
Small (0-49 employees)
Additional Locations:
New York, Atlanta, Memphis, Ottawa, London, Bangalore, Beijing, Hon Kong, Sydney
Contact Center:
Global Capabilities:
With offices globally, we can support our client initiatives everywhere
Services Offered:
Consulting
Services Sub-categories:
CRM & reporting, Contact center strategy (People, Process, Technology)
Sustainability Services:
No
Description of Products and Services:
The Taylor Reach Group is a call center and contact center consulting firm specializing in customer experience consulting and call and contact center consulting, management, performance, technologies, site selection, tools and assessments. All we do is customer experience and contact center consulting: strategic and tactical. Our contact center and customer experience consultants have helped management in hundreds of contact centers and organizations achieve – and exceed – their business goals. And now we stand ready to help your contact center management team achieve their goals! We listen to you. We really get to know your business and your unique challenges and obstacles. We do not believe in a cookie cutter approach where one size is supposed to fit all. We are vendor agnostic and each of our consultants has 20+ years of ‘hands-on’ industry experience, working across many verticals and industries.
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