SOCAP International

Sutherland

1160 Pittsford-Victor Road Pittsford, NY 14534 +1 585-586-5757
Phone:
(585) 732-5215

AVP, Retail Marketing and Strategy
www.sutherlandglobal.com
First Year In Business:
1986
Company Size:
Large (250+ employees)
Contact Center Size:
51+
Additional Locations:
San Francisco 128 Spear Street Floor 3 San Francisco, CA 94105 +1 415-541-4901

London 30 St Mary Axe Floor 33 London EC3A 8EP +44 207-1380920
Contact Center:
On Shore, Near Shore, Off Shore
Cloud
Services Offered:
Chat & Web Development, Consulting, CRM, Outsource Call Center, Reporting & Analytics, Telephony, Training
Finance and Accounting, Digital Transformation, IT Services, Customer Experience Design, Customer Journey Map, Process Transformation,
Services Sub-categories:
CRM & reporting, Database analysis, Lead generation, Marketing, PR, Security, Temp replacement, Professional & executive recruitment, Voice recording & monitoring systems, SMS messaging/surveys
Sustainability Services:
No
Industries Served:
  • Appliances/Consumer Goods
  • Automotive/Transportation
  • Consumer Packaged Goods (Food & Beverage)
  • Consumer Packaged Goods (Health & Beauty)
  • Financial Services (Bank/Insurance)
  • Government
  • Healthcare
  • Hospitality, Travel & Tourism
  • Hospitals
  • Media
  • Restaurant
  • Retail & Direct Sales
  • Technology
Description of Products and Services:
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining design-thinking insights and data-driven analytics. We complete 43 million transactions a month on a digital backbone that spans 19 countries around the world for more than 120 clients. By implementing winning strategies across entire businesses and customer lifecycles, we’re able to accelerate performance and help clients achieve the high-impact outcomes they’re looking for. Here’s how we do it. Getting to easy is hard. Business doesn't just happen. It’s a complex network of procedures, operations, and people. It's process, and it impacts everything. At Sutherland we combine design thinking, domain expertise, and a deep understanding of business processes to get to the simplified solutions that work for you and your customers. Do you have a business process that needs rethinking? We can help.
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