SOCAP International

HKT Teleservices (US), Inc.

5200 Rings Road, Dublin, Ohio 43017
Phone:
(614) 652-6387

www.hktteleservices.com
HKT Teleservices
First Year In Business:
1998
Company Size:
Large (250+ employees)
Additional Locations:
  • Dublin, Ohio
  • Lincoln, Nebraska
Contact Center:
On Shore, Near Shore, Off Shore
Global Capabilities:
  • Colon, Panama
  • Manila, Philippines
  • Hong Kong
  • Shanghai
  • Beijing
  • Guangzhou
  • Chongqing
  • Shenzhen
Services Offered:
Outsource Call Center
Services Sub-categories:
Contact center strategy (People, Process, Technology), Social media monitor, Social media response, Social media reporting & analysis
Sustainability Services:
No
Industries Served:
  • Technology
  • Retail & Direct Sales
  • Media
  • Hospitality, Travel & Tourism
  • Financial Services (Bank/Insurance)
Description of Products and Services:

HKT Teleservices is a world-class global contact centers and business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Our 24/7 operation, supported by state-of-the-art technologies, world-class management practices and operational processes, contacts customers in languages that make up over half the world's population. Our flexible business model is designed to meet client requirements and maximize opportunities from every contact. Leading local and Fortune 500 companies have aligned with our network of multi-channel contact centers throughout Hong Kong, mainland China (Shanghai, Beijing, Guangzhou, Chongqing, Shenzhen), the Philippines, United States, Panama and UK to meet today's challenges; bringing in benefits to improve service quality and customer satisfaction, increasing revenue generation and cost efficiencies and strengthening market competitiveness.

Key Contacts:

Larry Ruehlen
Marketing Director
larry.ruehlen@pccwteleservices.com
(419) 619-7371

Social Media Accounts