SOCAP International

Humach, LLC

2400 N. Dallas Pkwy, Suite 210 Plano, TX 75093
Phone:
972-694-0608

www.humach.com
First Year In Business:
2015
Company Size:
Large (250+ employees)
Additional Locations:

131 W. 10th St.
Dubuque, IA 52001

 

858 Calmus Ct.
Mason City, IA 50401

 

30 N. Fredrick
Oelwein, IA 50662

 

1854 NDSU Research Circle N.
Fargo, ND 58102

 

6 School Street, Suite 220
Fairfax, CA 94930

Additional Locations: Colorado (Colorado Springs), Philippines (Manilla, Cebu, Cavite), Jamaica (Kingston, Montego Bay), Bahamas (Freeport), Virtual Agents (Domestic & Int.)

Contact Center:
On Shore, Near Shore, Off Shore
Virtual
Global Capabilities:

We provide contact center solutions for the following locations:

United States, Philippines (Manilla, Cebu, Cavite), Jamaica (Kingston, Montego Bay), Bahamas (Freeport), Virtual Agents (Domestic & Int.)

We provide live agents and platform solutions (ACD, IVR/ Speech, eMail, Chat, SMS and WebRTC, Workforce Management, A.I., Quality Assurance, Reporting and Analytics).

 

Services Offered:
Outsource Call Center
Services Sub-categories:
Software
Cloud based software
Sustainability Services:
No
Industries Served:
  • Consumer Packaged Goods (Health & Beauty)
  • Consumer Packaged Goods (Over the Counter Medicine)
  • Technology
  • Media
  • Retail & Direct Sales
  • Pharmaceutical/Medical Devices
  • Consumer Packaged Goods (Household & Personal Care)
  • Healthcare
  • Consumer Packaged Goods (Food & Beverage)
Description of Products and Services:

Service by Humach - Our agents are highly trained and experienced; offering white-glove domestic facilities, near and off-shore capabilities, as well as virtiual agents. Our agents provide sales, customer service, social, and revenue generation support. Previous industry terminology includes call center sales/support and more recently customer engagement or customer experience.

Connect by Humach – highly scalable, true cloud based platform solution that is cost effective and simple to implement. Platform services include; ACD, IVR/ Speech, eMail, Chat, SMS, WebRTC, Workforce Management, A.I., Quality Assurance, Reporting and Analytics.

Key Contacts:

Tom Asher
SVP of Customer Engagement
tom.asher@humach.com
415-231-0671

 

John Thielen
SVP of Business Development
john.thielen@humach.com
402-881-3787

 

Social Media Accounts
Useful Links:

Main Website:  www.humach.com

2020 Customer Study   www2.humach.com/2020

Corporate Video: www.humach.com/resources/videos/who-we-are