SOCAP International

Convergys

201 East Fourth Street Cincinnati, OH 45201 USA
Phone:
+1 513 723 7000

www.convergys.com
Convergys
First Year In Business:
1992
Company Size:
Large (250+ employees)
Additional Locations:
150+ locations in 33 countries

http://www.convergys.com/about/locations

Contact Center:
On Shore, Near Shore, Off Shore
Global Capabilities:

Convergys, a global contact center leader, delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe.

Services Offered:
Outsource Call Center
Services Sub-categories:
Chat software, Database analysis, Consultation
Sustainability Services:
No
Industries Served:
  • Energy/Public Utility
  • Hospitality, Travel & Tourism
  • Media
  • Financial Services (Bank/Insurance)
  • Healthcare
  • Automotive/Transportation
  • Technology
  • Retail & Direct Sales
Description of Products and Services:

Convergys partners with clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of services, including customer care, analytics, VOC, technical support, collections, home agent, and end-to-end selling. They are committed to delighting their clients and their customers, delivering value to their shareholders, and creating opportunities for their talented, caring employees, 130,000-strong in 33 countries around the world.

Key Contacts:

Igor Sarenac
Senior Vice President
M 416-918-2648
E igor.sarenac@convergys.com

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