SOCAP International

C3i Solutions

723 Dresher Road, Horsham, PA 19044
Phone:
267.347.6010 and 214.288.2029

www.c3isolutions.com
C3i Solutions
First Year In Business:
1980
Company Size:
Large (250+ employees)
Additional Locations:
  • PA Horsham,
  • PA Pittston
  • PA Wilkes Barre,
  • PA Kings Mountain
  • TX El Paso,
  • NJ Morristown,
  • Sofia, Bulgaria,
  • Varna, Bulgaria,
  • Dalian, China,
  • Hyderabad, India
Contact Center:
On Shore, Off Shore
Global Capabilities:

Previously known as Telerx for over 30 years and now C3i Solutions, we have been servicing Fortune 500 Consumer Packaged Goods, Consumer Hard Goods, Over-the-Counter, Healthcare, Hospitality, Travel & Tourism, Retail & Direct Sales, eCommerce, Non-Profit, Apparel and life sciences companies. C3i Solutions supports clients 24/7 in over 175 countries with over 30 languages. With a strategic focus on innovation and regulatory compliance, C3i Solutions handles more than 35 million interactions annually helping our clients build and protect their brands while maximizing productivity and cost efficiencies.

Services Offered:
Outsource Call Center
CRM, Analytics, Business Intelligence, Reporting, IVR, SMS/MMS Texting, Proactive Chat, Loyalty Programs & Promotions, Omni-Channel Consumer/Customer Engagement, Consumer Insights, Voice of the Customer Sentiment Analysis, Social and Digital Media Support
Services Sub-categories:
Chat software, Compliance, Contact center strategy (People, Process, Technology), Database analysis, Recalls, Product retrievals and safety analysis, Quality audits, Voice recording & monitoring systems, SMS messaging/surveys, Language translation, Voice to text, Education/certification/professional development, Soft skills training
Sustainability Services:
No
Industries Served:
  • Consumer Packaged Goods (Health & Beauty)
  • Automotive/Transportation
  • Consumer Packaged Goods (Household & Personal Care)
  • Trade/Professional Association
  • Technology
  • Retail & Direct Sales
  • Hospitality, Travel & Tourism
  • Healthcare
  • Consumer Packaged Goods (Over the Counter Medicine)
  • Consumer Packaged Goods (Food & Beverage)
Description of Products and Services:

Our unique customer-centric approach has made us the partner-of-choice for some of the world’s most trusted brands. C3i Solutions is an industry-leading business process outsourcer specializing in the omni-channel engagement of consumers, customers, patients, healthcare professionals, and enterprise personnel via a network of global contact centers.

Key Contacts:

Dale Conwell
Vice President
267.942.3450
Mobile 214.288.2029
dale.conwell@telerx.com  

Frank Pettinato
GM, Multi-Channel Business
267.942.3839
frank.pettinato@telerx.com 

Gigi Overton
VP Account Management
267.942.3687
gigi.overton@telerx.com

Social Media Accounts