SOCAP International

24-7 Intouch

240 Kennedy St, 2nd Floor Winnipeg, MB, R3C 1T1, Canada
Phone:
1-800-530-1121

www.24-7intouch.com
First Year In Business:
2000
Company Size:
Large (250+ employees)
Additional Locations:
  • Onshore Locations: Winnipeg, Denver, Tampa, Orlando, Dallas, Phoenix, Los Angeles
  • Nearshore Locations: Guatemala City, Guatemala; Montego Bay, Jamaica
  • Offshore Locations: Manila, Philippines
     
Contact Center:
On Shore, Near Shore, Off Shore
Global Capabilities:

24-7 Intouch is a global BPO, providing contact center services from locations around the world. We have sites in the United States, Canada, Guatemala, Jamaica, and the Philippines. Each of our facilities supports omni-channel programs in a variety of languages, and every one of them is open 24/7/365 to serve our clients.

Services Offered:
Outsource Call Center
Services Sub-categories:
Chat software, Compliance, Contact center strategy (People, Process, Technology), Database analysis, Knowledge management, Recalls, Product retrievals and safety analysis, Consultation, Software, Lead generation, Voice recording & monitoring systems, Language translation, Education/certification/professional development, Soft skills training
Sustainability Services:
No
Industries Served:
  • Consumer Packaged Goods (Health & Beauty)
  • Consumer Packaged Goods (Over the Counter Medicine)
  • Financial Services (Bank/Insurance)
  • Consumer Packaged Goods (Food & Beverage)
  • Retail & Direct Sales
  • Restaurant
  • Hospitals
  • Hospitality, Travel & Tourism
  • Healthcare
  • Consumer Packaged Goods (Household & Personal Care)
  • Automotive/Transportation
  • Appliances/Consumer Goods
Description of Products and Services:

24-7 Intouch is an award-winning Global Contact Center Outsourcer that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care method allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 15 years of experience, the 24-7 Intouch team takes pride in creating a top to bottom brand alignment for clients to create the ideal customer experience.

Key Contacts:
Chris Wallace, VP of Sales | Dedicated Solutions

cwallace@24-7intouch.com | 800.515.0247

Kim McMiller, VP of Customer Experience
kmcmiller@24-7intouch.com | 312.287.4999

Jaime Dzikowski, Director of Marketing
jdzikowski@24-7intouch.com | 204.318.3616

Social Media Accounts