SOCAP International’s “In The Know” Podcast Series offers insights and perspectives on customer care from a range of industry experts. Catch up on interviews with brand executives, authors, researchers and more.
Episode 6 – Shep Hyken, Shepard Presentations: Customer Service Excellence Learn more about Shep’s interesting professional background, the importance of acquiring a customer-centric approach in your company and how Shep intends to help attendees at our upcoming 2017 Symposium enhance their customer service skills.
Episode 7 - David Burkus, Oral Roberts University: Evolution of High Performing Teams
Leadership plays such an important role in managing effective teams. Listen in to hear more about this from Best-Selling Author and SOCAP’s 2017 Symposium Keynote David Burkus and learn more about the importance and evolution of high performing teams in today’s workplace.
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