SOCAP International

With more people using Facebook, Twitter and other social media platforms to contact companies regarding their products and services, SOCAP offers best practices on topics related to social customer care to help companies develop policies when it comes to customer care and engagement. Topics include:

  • Crisis management in social media
  • Social media consumer contact strategy
  • Public vs. private online conversations
  • Supporting your social media operations

Learn more about these issues by:

  • Reading SOCAP’s white papers
  • Registering for the Social Customer Care Certificate Program in the Learning Portal

Featured Resources


Webinar: Social Media and the Contact Center

How do you thrive in social media and harness its power to create a great customer experience? What are the common social media mistakes you can avoid? Learn the basics of the different social media tactics as well as why it is important to be prepared to support them with intuitive, innovative strategies.

Watch the Webinar