SOCAP International

Process Improvement

Approaches in process improvement help customer care professionals work more efficiently and resourcefully.

ProcessImprovementSome key areas covered in this section include:

  • Six Sigma, output reviews
  • Cost management
  • Operational procedures

Featured Resources

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SOCAP International's Customer Engagement Framework

SOCAP International's Customer Engagement Framework will provide customer care and engagement professionals with essential data, strategic insights and a broad perspective about how their operations compare to other companies.

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