Customers love chat. Across demographics, they're using it to connect with companies. According to a recent Forrester consumer survey about channel usage for customer service, online chat adoption continues to rise – from 38% in 2009 to 43% in 2012 to 58% in 2014. Whether your customer care organization is already chatting with customers or you're planning to launch chat, you need to know how to do chat right. Learn essential skills to leverage live chat in your customer care operations. This section provides you with resources and best practices for live chat.
Online Course - Live Chat with Customers: How to Do it Right
Join Leslie O’Flahavan for this comprehensive three-part training course on live chat and how to get measurable results. This course is perfect for your entire team, including agents, managers or supervisors.