SOCAP International

Emerging Technology

Technology channels such as gamification, social media and chat are just a few of the emerging technology areas that SOCAP members leverage to improvise and enhance engagement.

EmergingTechnologyLearn about emerging technologies and how to incorporate them into your work. Topics include: Major topics in this section include:

  • Gamification
  • Live chat
  • Omnichannel
  • Contact Center of the Future

Featured Resources


CRM Magazine Article: The Future Will Be "Wearable" 

Here's how consumers will be exploiting their technology in years to come, and how your contact center can stay ahead of the curve.

Read the Article