All data collected from members and non-members participating in the Customer Engagement Framework will be considered strictly confidential. For security purposes, the data collected will be encrypted. Your assessment responses and score will at no time be viewable by other assessment participants. Access to assessment scoring will be limited to the designated Assessment Administrator for each participating organization.
As the Assessment Administrator, we will need your help in identifying who from within your organization you’d like to invite to provide input to the framework. A SOCAP staff member may need to update the individual profile within our membership database in order for you to assign them the role of “Assessment Participant”.
The maximum number of participants (including you as the Assessment Administrator) is based on the allowable number of members assigned to your membership level (Silver – 5; Gold – 10; Platinum – Unlimited). Please provide the name and contact information for each member of your organization you would like to assign to the role of “Assessment Participant”.