SOCAP International

Submit Article

2018 Editorial Calendar


Content Due By

Publication Date


Fall 2018 July 9, 2018 September 2018

Re-imagine Customer Care

Submission Requirements

In support of Re-imagine: SOCAP's 2018 Customer Care Conference, we invite you to submit articles as well as multimedia content to be considered for publication in Customer Relationship Management (CRM) Magazine that focuses on re-imagining customer care.

Article_by_July9SOCAP is interested in articles that address these areas:

  • The relationship between the consumer and the brand
  • Digital Technology tools that support consumer interactions
  • Innovation and the Power of Disruption
  • The Customer Journey
  • Staffing, Hiring and Training
  • Channel Integration and Engagement
  • Customer Personalization
  • Social Media and Marketing
  • E-Commerce/E-Business Processes
  • Collaboration between Customer Care and other Business Function Areas

Types of content SOCAP is accepting for consideration:

  • Brand Case Studies
  • Research Results
  • Best Practices
  • How-To Articles 
  • Feature Articles (no more than 2,000 words)
  • Column Articles (any length between 100-750 words)
  • Quick Lists of Tips and Pointers
  • Videos

To be considered, please submit all of the following materials to Diana Tung at

  • Content Piece
  • Brief Bio (fewer than 100 words)
  • High-Resolution Headshot

Please note: No sales pitches please! CRM Magazine does not publish content that promotes a specific product or service. Submission of a content piece does not guarantee inclusion in CRM Magazine. SOCAP members and Annual Conference speakers will be given priority consideration for publication. (Not a SOCAP member? Click here to join now!)

Questions? Contact Diana Tung at or (703) 910-2475.