SOCAP International

Submit Article

2019 Editorial Calendar

Issue

Content Due By

Publication Date

Topic/Theme

Spring 2019 February 19, 2018 April 2019

Customer Care Summit

Submission Requirements

In support of SOCAP's 2019 Customer Care Summit, we invite you to submit articles as well as multimedia content to be considered for publication in Customer Relationship Management (CRM) Magazine.


Deadline February 19SOCAP is interested in articles that address these areas:

  • Use Cases and implementations of text analytics
  • Consumer compensation and gift card strategies and alternatives
  • Using CSAT to motivate agents
  • Collaborative systems for artificial intelligence and agents
  • Data visualization
  • Quantifying customer care for the C-suite
  • Customer Personalization
  • Legal issues related to data privacy and security

SOCAP is advancing the conversation in:

  • Applied Technology
    The tactical implications and best practices in the deployment and use of specific technologies currently on the market
  • Business Practices
    Implementing essential best practices in the modern enterprise with broad application across business lines and sectors. Role and relationship of Customer Care  in the context of key collaborator in the enterprise.
  • Customers and Society
    Relationship between organization and customers and the theory and practice of service, both emerging and enduring. Inclusive of societal and cultural trends in specific demographics and verticals. 
  • Digital Transformation
     Implications of emerging technologies and evolving customer habit and expectations as they change business processes and strategies
  • Managing
    Practices and principles of leadership, organizational culture, management theory, training, HR, retention and hiring.
  • Research
    Report on recent quantitative or qualitative research in the field.

To be considered, please submit all of the following materials to Mike Moran at mike@socap.org:

  • Content Piece
  • Brief Bio (fewer than 100 words)
  • High-Resolution Headshot

Please note: 
Members of the SOCAP business partner community are indispensable contributors to the professional conversation with valuable insights into emerging technologies and business practices. Members of this community are encouraged to speak from their unique expertise and perspective, but all content must be explicitly non-promotional of products and services. For more detailed guidelines contact Mike Moran for the SOCAP Rubric for Business Partners.

SOCAP members are given priority consideration in editorial selection? Click here to join now!

Questions? Contact Mike Moran at mike@socap.org.