SOCAP International

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2018 Editorial Calendar

Issue

Content Due By

Publication Date

Topic/Theme

Summer 2018 May 4, 2018  July 2018  Data Reporting and Quality Monitoring in Customer Care
Fall 2018 August 3, 2018 October 2018

Special Annual Conference Theme Issue: Re-imagine

  • The relationship between the consumer and the brand
  • Digital Technology tools that support consumer interactions
  • Innovation and the Power of Disruption
  • The Customer Journey
  • Staffing, Hiring and Training
  • Channel Integration and Engagement
  • Customer Personalization
  • Social Media and Marketing
  • E-Commerce/E-Business Processes
  • Collaboration between Customer Care and other Business Function Areas

Submission Requirements

In support of our back-to-back events, 2018 Data Reporting Workshop and Quality Monitoring Workshop, SOCAP International invites you to submit articles as well as multimedia content to be considered for publication in Customer Relationship Management (CRM) Magazine that focuses on two critical functions in the call center—reporting and quality monitoring.

Data_ReportingFor reporting, we are interested in articles that address these areas:

  • Critical incident reporting
  • Reporting insights from social media and digital channels
  • Helpful reporting tips that can ease workload
  • Reports for senior management

For quality monitoring, we are interested in articles that address:

  • Effective approaches on agent coaching
  • Monitoring for social media
  • Identifying quality metrics
  • Tips for successful performance management

Types of content SOCAP is accepting for consideration:

  • Brand Case Studies
  • Research Results
  • Best Practices
  • How-To Articles 
  • Feature Articles (no more than 2,000 words)
  • Column Articles (any length between 100-750 words)
  • Quick Lists of Tips and Pointers
  • Videos

To be considered, please submit all of the following materials to Diana Tung at diana@socap.org:

  • Content Piece
  • Brief Bio (fewer than 100 words)
  • High-Resolution Headshot

Please note: No sales pitches please! CRM Magazine does not publish content that promotes a specific product or service. Submission of a content piece does not guarantee inclusion in CRM Magazine. SOCAP members and Annual Conference speakers will be given priority consideration for publication. (Not a SOCAP member? Click here to join now!)

Questions? Contact Diana Tung at diana@socap.org or (703) 910-2475.