SOCAP International

Submit Article

2018 Editorial Calendar


Content Due By

Publication Date


Spring 2018  February 2, 2018  April 2018  Professional Learning and Continuous Improvement in Customer Care
Summer 2018 May 4, 2018  July 2018  TBD 
Fall 2018 August 3, 2018 October 2018 Special Annual Conference Theme Issue

Submission Requirements

Fuel Your Career GrowthIn support of our 2018 Professional Development Forum, SOCAP International invites you to submit articles as well as multimedia content to be considered for publication in Customer Relationship Management (CRM) Magazine that focuses on professional learning and continuous improvement in customer care.

SOCAP is seeking articles that focus on continuous improvement for the customer care professional. Suggested continuous improvement topics include:

  • Voice of Customer/Voice of the Employee
  • Crisis Management
  • Employee Engagement
  • Managing the Brand/Business Partner Relationship/Cross-Department Relationships
  • Reinventing the RFP Process
  • Managing Millennials
  • Managing Remote or At-Home Agents
  • Opportunities and Challenges with Global Customer Care Teams
  • Coaching & Training Tips for High-Performing Teams
  • HR Procedures on Workplace Harrassment
  • Managing Business Integration (e.g., mergers, restructuring)
  • Creating Effective Reports for Senior Management/Presentation Tips
  • Leadership Development
  • Effective Communication Approaches for Customer Care Leaders

Types of content SOCAP is accepting for consideration:

  • Brand Case Studies
  • Research Results
  • Best Practices
  • How-To Articles 
  • Feature Articles (no more than 2,000 words)
  • Column Articles (any length between 100-750 words)
  • Quick Lists of Tips and Pointers
  • Videos

To be considered, please submit all of the following materials to Diana Tung at

  • Content Piece
  • Brief Bio (fewer than 100 words)
  • High-Resolution Headshot

Please note: No sales pitches please! CRM Magazine does not publish content that promotes a specific product or service. Submission of a content piece does not guarantee inclusion in CRM Magazine. SOCAP members and Annual Conference speakers will be given priority consideration for publication. (Not a SOCAP member? Click here to join now!)

Questions? Contact Diana Tung at or (703) 910-2475.