SOCAP International

Submit Article

2017 Editorial Calendar


Content Due By

Publication Date


Spring 2017 February 2, 2017 March 2017 Taking You and Your Customer Care Team to the Next Level
Summer 2017 May 17, 2017 July 2017 Technology Tools and Trends
Fall 2017 August 11, 2017 October 2017 Special Annual Conference Theme Issue

Submission Requirements

SOCAP International invites you to submit articles as well as multimedia content to be considered for publication in Customer Relationship Management (CRM) Magazine that addresses the theme of Taking You and Your Customer Care Team to the Next Level:

  • Managing Operations and Procedures
    • Developing Effective Work Plans or SOPs
    • Effective Project Management
    • Vendor Management
  • Building Effective Teams
    • Managing diverse teams (internal/external/multi-generational)
    • Coaching/training
    • Breaking down silos
  • Owning Your Professional Development
    • Developing clear business communications
    • Effective presentations and storytelling
    • Leadership – Personal branding, building your network, mentoring

Types of content SOCAP is accepting for consideration:

  • Brand Case Studies
  • Research Results
  • Best Practices
  • Feature Articles (no more than 2,000 words)
  • Column Articles (any length between 100-750 words)
  • Quick Lists of Tips and Pointers
  • Videos

In order to be considered, please submit all of the following materials to Diana Tung at

  • Content Piece
  • Brief Bio (fewer than 100 words)
  • High-Resolution Headshot

Please note: Submission of a content piece does not guarantee inclusion in CRM Magazine. SOCAP members will be given priority consideration for publication. (Not a SOCAP member? Click here to join now!)

Questions? Contact Diana Tung, Manager of Learning and Communications, at or (703) 910-2475.