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Trending - News & Trends for Customer Care Professionals

Path Of InnovationThe Path of Innovation
  • Organizations that are innovative over the long term have a “living, breathing innovation ecosystem.” And at its core is a vision of what they are trying to achieve and how innovation assists with that. Read more: bit.ly/FailInnovate
  • Leaders in customer experience have 1.5x engaged employees compared to laggards. More wisdom from the author of Not My Circus, Not My Monkeysbit.ly/3waysEE
  • An organization’s culture is the most important factor when it comes to innovation, according to 94% of senior executives. Read more: bit.ly/OrgCultureInnovate
  • Top CEOs agree: Nothing drives profitability like great customer experience. Read More: bit.ly/ProfitCX
  • According to Elon Musk, “If you are not failing, you are not innovating enough.” Read more: bit.ly/FailingMore