SOCAP International


Why Should You Advertise in Customer Relationship Management (CRM) Magazine

Top Three Reasons to advertise with CRM Magazine:

1. Targeted Readership - CRM Magazine reaches more than 2,500 readers every issue, many which are Fortune/Forbes 1000 companies.

2. Cost - We know that you have to keep your costs down. So rates in CRM Magazine are reasonable in comparison to the cost of other magazines that focus on customer care.

3. Exposure - Since CRM Magazine is saved by 85 percent of its readers for one year or more, your advertisement gains the benefit of year round visibility to build industry recognition, good will and company image!

Contact Ken Silverstein ( to advertise!

About the Magazine

Customer Relationship Management (CRM) Magazine is the professional magazine of the Society of Consumer Affairs Professionals in Business (SOCAP). SOCAP is the professional association for corporate management in charge of customer relations, customer care, customer contact, or customer service. As customer-driven managing techniques expand and the emphasis on retaining customers becomes more critical, we want to make it easy for corporations to reach their goal of maximum customer retention, excellent customer service and value. By featuring articles which address these issues, readers use the information to make improvements to their operation. By advertising in the magazine, you can make your products and services known to this important group of Fortune/Forbes 1,000 professionals.

Magazine Contents

CRM Magazine features articles about the tools necessary to ensure customer loyalty. These tools include customer tracking database software, call center management, outsourcing inbound call services, telemanagement software, telecommunications hardware, website installation and maintenance, state-of-the-art technology, training, consulting, and more.

This is a How To magazine that provides hands-on instruction for managing state-of-the-art customer relations departments.

Who sees CRM advertising?

Advertising in CRM Magazine ensures that your company's products and/or services are seen by 2,500+ customer retention management professionals -- managers who can be your future clients. Readers pass on the magazine to an average of six individuals within their companies, including CEOs, marketing, sales, and IS departments.

2017 Deadlines

Spring 2017

  • Article Submission Deadline: February 2, 2017
  • Closing Date (Ad Reservation & Ad Material Deadline): February 27, 2017
  • Publication Date: March 2017
  • Topic/Theme: Taking You and Your Customer Care Team to the Next Level 

Summer 2017

  • Article Submission Deadline: May 17, 2017
  • Closing Date (Ad Reservation & Ad Material Deadline): June 12, 2017
  • Publication Date: July 2017
  • Topic/Theme: Technology Tools and Trends 

Fall 2017

  • Article Submission Deadline: August 11, 2017
  • Closing Date (Ad Reservation & Ad Material Deadline): September 6, 2017
  • Publication Date: October 2017
  • Topic/Theme: Special Annual Conference Theme Issue

Advertisement Specifications

  • Trim Size: 8.5” x 11”
  • Live Area: 8 x 10.5
  • Bleed: add 1/8” bleed (to Trim size) on all sides
  • Color: CMYK
  • Images: all images should be at least 300ppi at final size
  • Fonts: all fonts should be embedded in final PDF
  • Crops: please include crop and bleed marks on final PDF 

All Ad materials should be delivered as hi res (Press Quality) PDFs

CRM "Full Page" Magazine Advertisement

Book our triple play offer by January 31 and receive all three ads for $3,500. That's a savings of $1,000 per advertisement!

This special advertising offer is available only to the first ten member companies to submit this signed agreement. Download the engagement agreement to get started today!

2017 Engagement Agreement

 Advertisement  Member Fee  Non-Member Fee   Availability 
CRM Magazine
 $1,000  $1,250 15% off placement in 2 issues
25% off placement in 3 issues
CRM Magazine
Full Page Ad
 $1,500  $1,875 15% off placement in 2 issues
25% off placement in 3 issues
CRM Magazine
(Inside Front Cover,
Inside Back Cover,
 Back Cover)
 $1,750  $2,188 15% off placement in 2 issues
25% off placement in 3 issues

List of Advertisers

Here is a partial list of advertisers:

  • 24-7 Intouch
  • Alta Resources 
  • Astute Solutions
  • AVDS
  • Castel
  • Harte Hanks
  • iQor
  • NICE Systems
  • RQA, Inc.
  • The Action Company
  • TLC Associates
  • Wilke Global
Contact Ken Silverstein ( to advertise!