Author, Digital Strategist and Founder, The Ready
Everywhere he looks, Aaron Dignan sees the same phenomenon. Our most trusted and important institutions – in business, healthcare, government, philanthropy, and beyond – are struggling. They’re confronted with the fact that the scale and bureaucracy that once made them strong are liabilities in an era of constant change. For the past eight years, Dignan and his team have been studying the fastest growing, most profoundly impactful companies of our time. What they’ve found is that this new guard represents a major shift in mindset. Dignan contends that teams everywhere need to upgrade their organizational operating system and adopt a new way of working that prioritizes purpose, networks, emergence, adaptivity, empowerment, and transparency. As a transformation partner, Dignan and his team have advised the leadership at global brands like GE, American Express, Hyatt, PepsiCo, The Bill and Melinda Gates Foundation, Ford Motor Company, and The Cooper Hewitt National Design Museum on their future in an increasingly complex world.
Dignan is an active angel investor and helps build partnerships between the startups and end-ups he advises. He sits/sat on advisory boards for GE, American Express, and PepsiCo, as well as the board of directors for Smashburger. He is the author of Game Frame: Using Games as a Strategy for Success
(Free Press, 2011) and an upcoming book on organizational design, Boxes & Lines
Youngest Australian To Ever Reach The North Pole, Extreme Adventurer, Motivational Leadership Speaker
Leading Positive Change -
Very few people have the ability to combine the adventure world and the business world quite like Matt McFadyen. For over a decade Matt has worked with organizations all over the world to align leaders, energize culture and build winning teams.
Matt is a world-class speaker and facilitator who addresses, leadership, building high performing teams, motivation and inspiration.
From dragging heavy sleds to the North Pole to sailing small yachts through some of the world’s deadliest oceans, adventurer Matt McFadyen has pushed himself and others to the ends of the earth, testing the limits of human potential.
He has been a leader of teams in some of the toughest conditions on the planet. This includes three record-breaking expeditions to the North Pole & two long-haul sailing trips to Antarctica & in 2013 Matt rowed, sailed & dragged a small boat 2000 miles across the North West Passage.
Matt’s presentations not only inspire and motivate the audience but more importantly challenge them to think and act differently both personally and professionally.
Senior Consultant, Gallup
Jeremy Pietrocini has served as a trusted adviser to leaders of Fortune 1000 companies around the world for nearly a decade. As a consultant, executive coach and keynote speaker, Jeremy inspires leaders to optimize their teams to achieve maximum impact, innovation and potential. His guidance on employee and customer engagement, selection, strengths-based leadership development and well-being have made him a sought-after resource to companies and nonprofit organizations worldwide.
Since joining Gallup in 2006, Jeremy has built a reputation as a leadership coach who supports clients to create a culture and brand fueled by purpose. In 2014, he received recognition as Gallup’s Learning and Development Consultant of the Year, reflecting his passion for serving his clients and coworkers.
Jeremy received a bachelor’s degree in rhetoric and communication from Kent State University. He loves spending time with his wife, Jill, and their two children in Omaha, Nebraska. He gives back to his community by serving on the Relevant Community Church leadership team, helping develop next-generation leaders.
Senior Vice President of Domestic Travel Operations, Disney Destinations, LLC
Bob is currently the Senior Vice President of Domestic Travel Operations for Disney Destinations, LLC. His responsibilities include operation of the Disney Reservation Center (DRC) in Orlando and Tampa and the Disneyland Resort Travel Sales Center (DRTSC) in Anaheim.
Prior to joining Disney in January of 2005, Bob was the Director of Call Center Operations and General Manager of the Telesales line of business for Expedia.com. As the General Manager of Telesales, he grew the business from proof-of-concept to close to $750 million in bookings within three years. The success of this initiative was to identify which customer contacts and purchases were best suited for the website and which were best suited for human interaction. It also served as a model for combining insourcing versus outsourcing and onshore versus offshore design.
Bob spent most of the 1990’s working for Rosenbluth International, one of the world’s largest travel management companies, as Director of Global Operations. While at Rosenbluth, he built their IntelliCenter network from one call center in North Dakota to 12 centers linked through advanced technology, serving Rosenbluth customers worldwide. One of his most memorable experiences was opening a Pan-European IntelliCenter in Killarney, Ireland. This operation took calls from the U.K, France and Germany. The centers supported calls, emails and online booking engines in multiple languages.
Working at Disney now puts Bob in the position of being able to see how combining great technology, great people and a great product into Magical experiences for people from all cultures around the world.
SOCAP's 2016 Annual Conference Cancellation Policy
Refunds for cancellations must be made in writing (via email to firstname.lastname@example.org) to the SOCAP National Office. A processing fee of $250 per registration will be charged on refunds received on or before September 16, 2016. No cancellations or refunds after September 16, 2016. Substitutions will be gladly accepted at no charge until September 30, 2016. A $175 fee per registration will be charged on any substitutions made after September 30, 2016. Registration transfers to future meetings will not be accepted.
Be aware that by participating in SOCAP’s Annual Conference, you are automatically authorizing the Society of Consumer Affairs Professionals (hereinafter “SOCAP”) and its employees, agents and assigns to use your name, photograph, voice or other likeness for purposes related to the mission of SOCAP, including but not limited to publicity, marketing, websites, other electronic forms of media, and promotion of SOCAP and its various programs.